Encore Global
Seasonal Event Technician, Audio Visual - Signia by Hilton Orlando Bonnet Creek
Encore Global, Orlando, Florida, us, 32885
Position Overview
A seasonal Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director, Event Technology.
This seasonal position will have an end date of May 2026. Seasonal full‑time positions offer benefits, overtime, training, and promotional opportunities. At the end of the season (May 2026), you may be invited to reapply based on business levels and performance.
Key Job Responsibilities Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up‑selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree is preferred.
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
1 year of customer service or hospitality experience is preferred.
1 year of audiovisual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Work Environment Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status, including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Physical Requirements Occasionally:
Peripheral Vision
Carrying 51‑100 lbs.
Pushing/Pulling Over 100 lbs.
Frequently:
Color Vision
Depth Perception
Lifting 16‑50 lbs.
Carrying 16‑50 lbs.
Pushing/Pulling 16‑50 lbs. & 51‑100 lbs.
Continuously:
Close Vision
Distance Vision
Hearing
Lifting 0‑15 lbs.
Carrying 0‑15 lbs.
Pushing/Pulling 0‑15 lbs.
In terms of time allocation per day:
0‑1 hours/day: Climbing
2‑3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
4‑5 hours/day: Standing, Walking, Grasping
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
#J-18808-Ljbffr
This seasonal position will have an end date of May 2026. Seasonal full‑time positions offer benefits, overtime, training, and promotional opportunities. At the end of the season (May 2026), you may be invited to reapply based on business levels and performance.
Key Job Responsibilities Equipment Operation
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
Strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up‑selling techniques.
Works with clients to finalize invoices.
Completes order entries in Navigator, as needed.
Job Qualifications
High School Diploma required. Associate’s degree is preferred.
Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
1 year of customer service or hospitality experience is preferred.
1 year of audiovisual experience or equivalent in an educational environment is preferred.
A valid driver’s license is required for team members that may operate Company vehicles.
Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust
Safety Conscious
Drive Results
Action Oriented
See The Big Picture
Tech Savvy
Value People
Communicates Effectively
Work Environment Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status, including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Physical Requirements Occasionally:
Peripheral Vision
Carrying 51‑100 lbs.
Pushing/Pulling Over 100 lbs.
Frequently:
Color Vision
Depth Perception
Lifting 16‑50 lbs.
Carrying 16‑50 lbs.
Pushing/Pulling 16‑50 lbs. & 51‑100 lbs.
Continuously:
Close Vision
Distance Vision
Hearing
Lifting 0‑15 lbs.
Carrying 0‑15 lbs.
Pushing/Pulling 0‑15 lbs.
In terms of time allocation per day:
0‑1 hours/day: Climbing
2‑3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
4‑5 hours/day: Standing, Walking, Grasping
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
#J-18808-Ljbffr