Coeur d'Alene Window Company
Job Description
Adjusts or replaces products that have been delivered to customers and are not functioning properly. This position provides service in local and remote market areas and may require operation of company vehicles in all seasons and weather conditions. The Field Service Technician works on customer property and frequently interacts directly with customers and therefore is expected to provide superior customer service in both a professional and timely manner.
The Field Service Technician is a responsible, self-starter who uses their experience to deliver the desired customer service experience. Must multitask, keep accurate records, and communicate well verbally and in writing.
Responsibilities
Provide service and customer support during field visits
Tie workflow to schedule
Manage all on site repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information with Field Service Manager
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Requirements
Proven field service, manufacturing experience
Ability to troubleshoot, test, repair, and service technical equipment
English literacy
Ability to work flexible shifts, adapt to changing work schedules and some overnight trips
Familiarity with mobile tools and applications
Technical degree or certification
Not afraid of heights'
Work Remotely: No
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
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The Field Service Technician is a responsible, self-starter who uses their experience to deliver the desired customer service experience. Must multitask, keep accurate records, and communicate well verbally and in writing.
Responsibilities
Provide service and customer support during field visits
Tie workflow to schedule
Manage all on site repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information with Field Service Manager
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Requirements
Proven field service, manufacturing experience
Ability to troubleshoot, test, repair, and service technical equipment
English literacy
Ability to work flexible shifts, adapt to changing work schedules and some overnight trips
Familiarity with mobile tools and applications
Technical degree or certification
Not afraid of heights'
Work Remotely: No
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
#J-18808-Ljbffr