Confidential
Head of KYC Operations
About the Company
Internationally acclaimed digital banking platform
Industry Financial Services
Type Privately Held
About the Role
The Company is seeking a Head of KYC Operations to lead the strategic evolution of customer due diligence and enhanced due diligence functions across the Americas. This pivotal leadership role involves setting the direction for KYC operations, balancing regulatory compliance with customer-centric growth, and overseeing the performance and transformation of a large-scale KYC operation. The successful candidate will be responsible for shaping the customer experience and the company's approach to financial crime, and will lead a team of over 150 people across multiple countries, including in-house and outsourced operations.
Applicants for the Head of KYC Operations role at the company should have a minimum of 10 years' experience in operations, with a preference for those with a background in KYC/AML, compliance, financial crime, or fintech/financial services. A proven track record in building efficient, compliant, and scalable operations, as well as deep knowledge of regulatory environments across the Americas, is essential. The role requires a strategic thinker, problem-solver, and an exceptional communicator with strong leadership skills. The Head of KYC Operations will be expected to collaborate closely with product, compliance, and risk teams, and to manage external vendors, budget, and reporting at a senior executive level. Success in this role will be measured by customer outcomes, operational KPIs, and team metrics, including engagement and leadership development.
Travel Percent Less than 10%
Functions
Operations
About the Company
Internationally acclaimed digital banking platform
Industry Financial Services
Type Privately Held
About the Role
The Company is seeking a Head of KYC Operations to lead the strategic evolution of customer due diligence and enhanced due diligence functions across the Americas. This pivotal leadership role involves setting the direction for KYC operations, balancing regulatory compliance with customer-centric growth, and overseeing the performance and transformation of a large-scale KYC operation. The successful candidate will be responsible for shaping the customer experience and the company's approach to financial crime, and will lead a team of over 150 people across multiple countries, including in-house and outsourced operations.
Applicants for the Head of KYC Operations role at the company should have a minimum of 10 years' experience in operations, with a preference for those with a background in KYC/AML, compliance, financial crime, or fintech/financial services. A proven track record in building efficient, compliant, and scalable operations, as well as deep knowledge of regulatory environments across the Americas, is essential. The role requires a strategic thinker, problem-solver, and an exceptional communicator with strong leadership skills. The Head of KYC Operations will be expected to collaborate closely with product, compliance, and risk teams, and to manage external vendors, budget, and reporting at a senior executive level. Success in this role will be measured by customer outcomes, operational KPIs, and team metrics, including engagement and leadership development.
Travel Percent Less than 10%
Functions
Operations