Confidential
Chief of Staff
About the Company
Leading billing solutions platform
Industry Information Technology and Services
Type Privately Held, Private Equity-backed
Founded 2007
Employees 1001-5000
Categories
Software SaaS Billing Internet Information Technology & Services Technology Cloud Infrastructure Digital Media Telecommunications Billing Developer APIs Payments
Specialties
subscription billing subscription commerce subscription finance subscriber insights subscriber analytics and subscription economy and revenue recognition
Business Classifications
SAAS B2B Enterprise
About the Role
The Company is seeking a Senior Director, Chief of Staff to the President and Chief Customer Officer. This high-impact, visible role is pivotal in driving the strategic and operational initiatives of the global Customer Success, Professional Services, and Support organizations. The successful candidate will be the right hand to the CCO, ensuring the efficiency and effectiveness of their role, and will be responsible for managing the business cadence, driving cross-functional collaboration, and leading the preparation of key updates and content for various business events. The role requires a blend of operational excellence, strategic thinking, and exceptional communication skills, and is ideal for a candidate looking to grow into a senior executive position.
Key responsibilities for the Chief of Staff include facilitating the annual and quarterly business planning cycles, orchestrating field kickoff events, and being the key interface between the Customer Team and the company's financial and operating teams. The role demands a professional with over 10 years' experience in business operations, strategy consulting, or a related role within the software or SaaS industry, and a proven track record of leadership, analytical skills, and project management. The candidate should have a Bachelor's degree, with an MBA or advanced degree being a plus, and must be adept at working with and influencing senior executives in a complex global organization. The position is based at the company's headquarters and is a critical, global, and strategic role that directly impacts the success of the business.
Hiring Manager Title President and Chief Customer Officer
Travel Percent Less than 10%
Functions
General Management Strategy Operations
Leading billing solutions platform
Industry Information Technology and Services
Type Privately Held, Private Equity-backed
Founded 2007
Employees 1001-5000
Categories
Software SaaS Billing Internet Information Technology & Services Technology Cloud Infrastructure Digital Media Telecommunications Billing Developer APIs Payments
Specialties
subscription billing subscription commerce subscription finance subscriber insights subscriber analytics and subscription economy and revenue recognition
Business Classifications
SAAS B2B Enterprise
About the Role
The Company is seeking a Senior Director, Chief of Staff to the President and Chief Customer Officer. This high-impact, visible role is pivotal in driving the strategic and operational initiatives of the global Customer Success, Professional Services, and Support organizations. The successful candidate will be the right hand to the CCO, ensuring the efficiency and effectiveness of their role, and will be responsible for managing the business cadence, driving cross-functional collaboration, and leading the preparation of key updates and content for various business events. The role requires a blend of operational excellence, strategic thinking, and exceptional communication skills, and is ideal for a candidate looking to grow into a senior executive position.
Key responsibilities for the Chief of Staff include facilitating the annual and quarterly business planning cycles, orchestrating field kickoff events, and being the key interface between the Customer Team and the company's financial and operating teams. The role demands a professional with over 10 years' experience in business operations, strategy consulting, or a related role within the software or SaaS industry, and a proven track record of leadership, analytical skills, and project management. The candidate should have a Bachelor's degree, with an MBA or advanced degree being a plus, and must be adept at working with and influencing senior executives in a complex global organization. The position is based at the company's headquarters and is a critical, global, and strategic role that directly impacts the success of the business.
Hiring Manager Title President and Chief Customer Officer
Travel Percent Less than 10%
Functions
General Management Strategy Operations