Sr. Customer Service Representative Job at Henderson Roofing in Cranston

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team.

Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT

Key Responsibilities:

• Answer phone calls and address walk-ins providing exceptional customer service.
• Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities.
• Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency.
• Perform general administrative tasks, including correspondence management, document filing, and maintaining office records.
• Assist with preparing quotes, proposals, and contracts for residential exterior projects.
• Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements.

Qualifications:

• 3+ years demonstrated experience in a fast-paced customer-centric environment
• Experience with Microsoft Office and CRM tools
• Ability to successfully multi-task and dynamically manage priorities
• Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required

Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience.

Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays