Sales Excellence Lead

**Job Type:**Permanent**Build a brilliant future with Hiscox****Sales Excellence Lead****Location: Atlanta, GA****Role Purpose:**The Sales Excellence Lead will play a critical role in accelerating U.S. sales effectiveness by integrating proven Hiscox retail capabilities and driving performance across offline direct and partnership channels. This position focuses on optimizing processes, leveraging data-driven insights, and embedding Hiscox’s sales culture and best practices to deliver measurable growth and improved customer experiences.**Key Responsibilities:*** Support the design and implementation of sales strategies for offline channels, aligned with U.S. business objectives and in collaboration with SGS and the internal Director of Sales.* Monitor KPIs, analyze trends, and deliver measurable improvements through regular reviews and targeted action plans.* Streamline sales processes, reduce inefficiencies, and enhance customer experience through cross-functional improvement initiatives.* Provide training, resources, and mentorship to SGS and internal sales teams to drive high performance and embed Hiscox’s sales culture.* Work closely with SGS vendor sales lead, internal Director of Sales, and other key stakeholders to align strategies, share best practices, and deliver joint initiatives.* Analyze client and partner retention data, implement retention-focused strategies, and achieve measurable improvements in retention rates.* Pilot innovative sales tools and approaches, benchmark against industry and Hiscox UK best practices, and share results for broader adoption.**Key Stakeholders:*** SGS Vendor Sales Lead: Joint strategy development, KPI alignment, and process improvement.* Internal Director of Sales: Co-lead cultural integration, training, and performance initiatives.* Sales Teams (SGS & Internal): Deliver coaching, training, and feedback to drive engagement and results.* Operations Delivery, Data & Insights, Customer Experience: Collaborate for data-driven decisions and seamless customer journeys.* Leadership & HR: Provide progress updates, outcomes, and recommendations for ongoing improvement or permanent role transition.**Hiscox Values:**At Hiscox our spirit is in **Challenging Convention** and everything we do is guided by our Values.* **Courage:** Dare to take a risk* **Ownership:** Passionate, commercial and accountable* **Integrity:** Do the right thing, however hard* **Connected:** Together, build something better* **Human:** Clear, fair and inclusive**What Hiscox USA Offers:*** Competitive salary and bonus (based on personal & company performance)* 401(k) with competitive company matching* Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)* Company paid group term life, short- term disability and long-term disability coverage* 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days* Paid parental leave* 4 week paid sabbatical after every 5 years of service* Financial Adoption Assistance and Medical Travel Reimbursement Programs* Annual reimbursement up to $600 for health club membership or fees associated with any fitness program* Company paid subscription to Headspace to support employees’ mental health and wellbeing* Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program* Dynamic, creative and values-driven culture* Modern and open office spaces, complimentary drinks**\*\*Please note that this position is hybrid and requires two (2) days in our office weekly\*\*****Salary range: $90-$130k***The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.***About Hiscox:**As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.**About Hiscox USA:**Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)**#LI-RM1***Work with amazing people and be part of a unique culture*If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. #J-18808-Ljbffr