Sacred Heart University
Senior Program Director | Onsite in Little Rock, AR | Relocation Available
Sacred Heart University, Fairfield, Connecticut, us, 06828
Senior Program Director | Onsite in Little Rock, AR | Relocation Available
Recruitment began on December 17, 2025
and the job listing Expires on January 17, 2026
Maximus is currently hiring an onsite
Senior Program Director
to lead a large-scale state Health & Human Services contact center.
In this role, you’ll have full ownership of program performance, financial results (P&L), compliance, and client delivery across a 500+ FTE CCaaS/contact center environment, supporting Medicaid and state HHS programs.
If you have proven experience managing government enrollment contact centers, a strong understanding of Medicaid eligibility, experience leading full life-cycle projects, and a track record of financial and operational success, we encourage you to apply.
This is an onsite position in Little Rock, AR, with relocation assistance available.
Why Maximus?
Work/Life Balance Support – Flexibility tailored to your needs
Competitive Compensation – Bonuses based on performance included
️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
️Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform – Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement – Invest in your ongoing education and development
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
Professional Development Opportunities-Participate in training programs, workshops, and conferences
Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees
Essential Duties and Responsibilities:
Oversee and manage the Project’s financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained
Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations
Ensure established goals and objectives support the overall project strategies
Oversee all project administrative operations including budget, financial controls, and human resources
Plan, develop, and schedule priorities for achieving operational and performance goals
Review management, productivity, and financial reports and studies to ensure program objectives are met
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance
Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance
Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives
Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development
Bachelor’s degree in related field required
12-15 years of professional experience in a related field required
Equivalent combination of experience and education considered in lieu of Bachelor’s degree requirement
Experience leading multiagency call centers or contact center-as-a-service (CCaaS)
Experience managing large-scale programs or portfolios (at least 500 full-time equivalents)
Client relationship management from implementation through maintenance.
Experience with large-scale telephony
Experience managing Medicaid programs
Experience implementing innovative technical solutions to solve client needs.
CRM software experience
Must live in or near Little Rock, AK, or be willing to relocate to the area (relocation assistance is available)
Must be willing and able to work onsite
Preferred Requirements:
Certified Project Management Professional (PMP), or related certification
#J-18808-Ljbffr
and the job listing Expires on January 17, 2026
Maximus is currently hiring an onsite
Senior Program Director
to lead a large-scale state Health & Human Services contact center.
In this role, you’ll have full ownership of program performance, financial results (P&L), compliance, and client delivery across a 500+ FTE CCaaS/contact center environment, supporting Medicaid and state HHS programs.
If you have proven experience managing government enrollment contact centers, a strong understanding of Medicaid eligibility, experience leading full life-cycle projects, and a track record of financial and operational success, we encourage you to apply.
This is an onsite position in Little Rock, AR, with relocation assistance available.
Why Maximus?
Work/Life Balance Support – Flexibility tailored to your needs
Competitive Compensation – Bonuses based on performance included
️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter’s, and Pet insurance
Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching
️Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform – Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement – Invest in your ongoing education and development
Employee Perks and Discounts – Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs
Professional Development Opportunities-Participate in training programs, workshops, and conferences
Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees
Essential Duties and Responsibilities:
Oversee and manage the Project’s financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained
Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations
Ensure established goals and objectives support the overall project strategies
Oversee all project administrative operations including budget, financial controls, and human resources
Plan, develop, and schedule priorities for achieving operational and performance goals
Review management, productivity, and financial reports and studies to ensure program objectives are met
Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance
Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance
Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.
Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives
Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development
Bachelor’s degree in related field required
12-15 years of professional experience in a related field required
Equivalent combination of experience and education considered in lieu of Bachelor’s degree requirement
Experience leading multiagency call centers or contact center-as-a-service (CCaaS)
Experience managing large-scale programs or portfolios (at least 500 full-time equivalents)
Client relationship management from implementation through maintenance.
Experience with large-scale telephony
Experience managing Medicaid programs
Experience implementing innovative technical solutions to solve client needs.
CRM software experience
Must live in or near Little Rock, AK, or be willing to relocate to the area (relocation assistance is available)
Must be willing and able to work onsite
Preferred Requirements:
Certified Project Management Professional (PMP), or related certification
#J-18808-Ljbffr