Ascend
Job Description
Job Description
Our healthcare client is looking for a Patient Admin Specialist for a contract role with the potential to extend long-term. This is an onsite role in Emeryville. A Brief Overview: The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
What you will do: • Primary Function: Entry, Front Desk, check-in/out. • Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc. • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider. • Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs. • Provide doctor-patient support using reference documents and tools. • Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms. • Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks. • Meet/Exceed organizational and department service standards. • Answers non-clinical CRMs, escalating where appropriate. • Answers non-clinical patient messages, escalating where appropriate. • Managing and distributing faxes, mail, and filing of clinic-specific documentation.
Education Qualifications: • High School Diploma/GED.
Required Knowledge, Skills and Abilities: • Knowledge of medical terminology. • Knowledge of computer systems and software used in functional area. • Ability to speak and write effectively at a level appropriate for the job. • Ability to provide customer service, solve problems, and manage multiple priorities. • Knowledge of Windows-based office software, computers and operating systems. • Ability to adjust communications to fit the needs and level of understanding of the receiver. • Ability to exercise calmness in stressful situations.
Licenses and Certifications: • None The rate range for this position is $23-38/HR DOE.
Job Description
Our healthcare client is looking for a Patient Admin Specialist for a contract role with the potential to extend long-term. This is an onsite role in Emeryville. A Brief Overview: The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
What you will do: • Primary Function: Entry, Front Desk, check-in/out. • Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc. • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians. Assures appropriate verifications and authorizations are complete before patient sees provider. • Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs. • Provide doctor-patient support using reference documents and tools. • Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms. • Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks. • Meet/Exceed organizational and department service standards. • Answers non-clinical CRMs, escalating where appropriate. • Answers non-clinical patient messages, escalating where appropriate. • Managing and distributing faxes, mail, and filing of clinic-specific documentation.
Education Qualifications: • High School Diploma/GED.
Required Knowledge, Skills and Abilities: • Knowledge of medical terminology. • Knowledge of computer systems and software used in functional area. • Ability to speak and write effectively at a level appropriate for the job. • Ability to provide customer service, solve problems, and manage multiple priorities. • Knowledge of Windows-based office software, computers and operating systems. • Ability to adjust communications to fit the needs and level of understanding of the receiver. • Ability to exercise calmness in stressful situations.
Licenses and Certifications: • None The rate range for this position is $23-38/HR DOE.