Abacus
Department: Hardware - Hardware : 10301 Square Job Category: Sales & Business Development Job Code: Job Title: Device Hardware Asset Manager Keywords: Number of Positions: 1 Remaining Positions: 1 Duties: Our Hardware organization seeks an energetic and resourceful Device Hardware Asset Manager in our Engineering Program Coordination team to develop and document device maintenance policies and procedures. This role will also assist program teams with materials management, distribution of hardware prototype devices and materials, shipping, and receiving. You will be responsible for coordinating the resources necessary for the validation of new hardware devices and ongoing sustaining. Our preferred candidate is a thoughtful, customer-focused organizer who can prioritize and track details. This is a contract position based out of our Oakland office. While primarily an onsite role, there is some flexibility for occasional remote work. Overtime may be requested occasionally. You will:
- You will work with program teams including program coordinators, program managers, and engineers to determine device maintenance requirements and create device maintenance policies and procedures.
- Determine the tools and equipment required for in-house maintenance as well as investigate options to utilize 3rd party service providers for device maintenance
- Implement a maintenance program and perform in-house test and maintenance of devices and components
- Coordinate test and maintenance with 3rd party service providers.
- Perform basic device maintenance such as firmware and software upgrades ,battery maintenance, and battery replacement
- Fulfill ongoing requests for devices and materials. Assist users in identifying available allocation and suitable configurations for their specific development needs.
- Process and manage inbound, outbound, domestic, and international shipments for on-time delivery.
- Communicate shipment status, escalate issues as necessary.
- Receive and distribute prototype devices and materials. Reconcile inventory.
- Negotiate allocation shortages and collaborate with Program Coordination, Program Management, and other teams to share resources.
- Track device ownership and locations of devices including those at outside labs and test sites
- Maintains a clean, neat and organized, member-ready area; organizes inventory. Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments.
- Inventory stock, and order materials to maintain minimum inventory levels. Purchase materials.
- Coordinates move of devices among sites.
- Identify units for secure scrapping and prepare for secure scrap. Coordinate secure scrap of devices and Materials
- Update existing shipping and inventory process documentation and policy, and identify and document process improvements and new policies. Follow device security and secrecy practices. Educate team members on processes and policies.
- Customer service skills
- Excellent communication skills, both written and verbal
- Proficiency in MS Excel or Google Sheets, and are good with numbers
- ttention to detail and strong organizational skills
- Time management skills
- Problem-solving skills
- The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds occasionally, and up to ten (10) pounds frequently.
- Prior experience with basic device maintenance such as firmware and software upgrades, battery maintenance, and battery replacement -
- Top Skills
- Prior IT Hardware Asset Management Experience or stockroom/inventory/shipping/receiving experience in a technology environment. - Must Have
- Prior experience writing Standard Operating Procedures - must have
- Familiarity with Build Matrices and Device Configurations
- Experience with Asset Management software such as Oomnitza or other AMS software
- Customer Facing Experience (internal customers ok) help-desk support
- bility to support some evening calls
- Familiarity with Build Matrices and Device Configurations
- Experience managing multiple projects simultaneously.
- International shipping experience
- bility to Travel Internationally
- Experience with ticketing system such as JIRA
- Experience with Asset Management software such as Oomnitza
- You will work with program teams including program coordinators, program managers, and engineers to determine device maintenance requirements and create device maintenance policies and procedures.
- Determine the tools and equipment required for in-house maintenance as well as investigate options to utilize 3rd party service providers for device maintenance
- Implement a maintenance program and perform in-house test and maintenance of devices and components
- Coordinate test and maintenance with 3rd party service providers.
- Perform basic device maintenance such as firmware and software upgrades ,battery maintenance, and battery replacement
- Fulfill ongoing requests for devices and materials. Assist users in identifying available allocation and suitable configurations for their specific development needs.
- Process and manage inbound, outbound, domestic, and international shipments for on-time delivery. Communicate shipment status, escalate issues as necessary.
- Receive and distribute prototype devices and materials. Reconcile inventory. Negotiate allocation shortages and collaborate with Program Coordination, Program Management, and other teams to share resources.
- Track device ownership and locations of devices including those at outside labs and test sites
- Maintains a clean, neat and organized, member-ready area; organizes inventory. Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments.
- Inventory stock, and order materials to maintain minimum inventory levels. Purchase materials.
- Coordinates move of devices among sites.
- Identify units for secure scrapping and prepare for secure scrap. Coordinate secure scrap of devices and Materials.
- Update existing shipping and inventory process documentation and policy, identify and document process improvements and new policies. Follow device security and secrecy practices. Educate team members on processes and policies.
- Customer service skills
- Excellent communication skills, both written and verbal
- Proficiency in MS Excel or Google Sheets, and are good with numbers
- ttention to detail and strong organizational skills
- Time management skills
- Problem solving skills
- The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds
- Prior IT Hardware Asset Management Experience or stockroom/inventory/shipping/receiving experience in a technology environment.
- Prior experience writing Standard Operating Procedures
- Prior experience with basic device maintenance such as firmware and software upgrade, battery maintenance, and battery replacement
- S/BS in a related field
- bility to support some evening calls
- Familiarity with Build Matrices and Device Configurations
- Experience managing multiple projects simultaneously.
- International shipping experience
- bility to Travel Internationally
- Experience with ticketing system such as JIR
- Experience with Asset Management software such as Oomnitz