ChenMed
Member Growth and Onboarding Coordinator
Join as the
Member Growth and Onboarding Coordinator
at
ChenMed
in Louisville, KY. Essential Job Duties/Responsibilities
Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary. Identifies and shares, with patient and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines. Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts. Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA. Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills, and Abilities
Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans Ability to build and maintain exceptional customer service relationships with healthcare services agencies, patients, providers and peers Dependable and time conscious Flexibility, agility, self-starter, comfortable with frequent changes and innovations Competent level business acuity In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods Understanding of member attribution, eligibility and the disenrollment process Demonstrated skill in customer service and service recovery Knowledge of and experience in working with insurance brokers or agents preferred Detail-oriented with proficiency in Salesforce Strong written and verbal communication skills Positive attitude and the ability to build trust with internal and external partners Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English Pay Range
$20.2 - $28.83 hourly. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. Employee Benefits
ChenMed offers a comprehensive benefits package, career development and advancement opportunities, and a great work-life balance. For more details visit https://chenmed.makeityoursource.com/helpful-documents. Seniority Level
Entry level Employment Type
Full-time Job Function
Sales and Business Development Industries
Medical Practices
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Join as the
Member Growth and Onboarding Coordinator
at
ChenMed
in Louisville, KY. Essential Job Duties/Responsibilities
Supports Medicaid enrollment; collects demographic documentation and financial data and initiates follow-up procedures when necessary. Identifies and shares, with patient and/or family member(s), opportunities to maximize medical benefits and, when necessary, arranges follow-up appointments to ensure appropriate guidance to health services and application timelines. Utilizes an Electronic Medical Records (EMR) system to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts. Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA. Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills, and Abilities
Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans Ability to build and maintain exceptional customer service relationships with healthcare services agencies, patients, providers and peers Dependable and time conscious Flexibility, agility, self-starter, comfortable with frequent changes and innovations Competent level business acuity In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods Understanding of member attribution, eligibility and the disenrollment process Demonstrated skill in customer service and service recovery Knowledge of and experience in working with insurance brokers or agents preferred Detail-oriented with proficiency in Salesforce Strong written and verbal communication skills Positive attitude and the ability to build trust with internal and external partners Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software Spoken and written fluency in English Pay Range
$20.2 - $28.83 hourly. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions. Employee Benefits
ChenMed offers a comprehensive benefits package, career development and advancement opportunities, and a great work-life balance. For more details visit https://chenmed.makeityoursource.com/helpful-documents. Seniority Level
Entry level Employment Type
Full-time Job Function
Sales and Business Development Industries
Medical Practices
#J-18808-Ljbffr