DataSync
Job Title
Fraud & Disputes Investigator I at DataSync
Overview We are looking for a Fraud & Disputes Investigator to assist cardholders with disputes, discrepancies, and fraud resolution while complying with applicable guidelines and regulations. The investigator will minimize fraud exposure by optimizing rules and systems.
Responsibilities
Answer inbound telephone calls from customers regarding disputes and potential fraud
Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics
Maintain call performance and call quality goals
Process fraud allegations effectively and efficiently
Monitor suspicious transaction activities through review of scheduled and ad‑hoc reporting to decision account status
Update and maintain fraud & dispute logs accurately and ensure delivery in accordance with SLAs
Other duties as assigned
Requirements
Regular attendance and schedule flexibility
Strong attention to detail
Excellent written and oral skills
Proficiency in Microsoft Office Suites
Bilingual preferred – English/Spanish
Education & Experience
At least 4 years of relevant experience in a similar role, preferably in card services or financial services
College and/or professional training preferred
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Legal
Industries Software Development
Referrals increase your chances of interviewing at DataSync by 2x
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Overview We are looking for a Fraud & Disputes Investigator to assist cardholders with disputes, discrepancies, and fraud resolution while complying with applicable guidelines and regulations. The investigator will minimize fraud exposure by optimizing rules and systems.
Responsibilities
Answer inbound telephone calls from customers regarding disputes and potential fraud
Make outbound telephone calls to customers to take appropriate action based on specific transaction characteristics
Maintain call performance and call quality goals
Process fraud allegations effectively and efficiently
Monitor suspicious transaction activities through review of scheduled and ad‑hoc reporting to decision account status
Update and maintain fraud & dispute logs accurately and ensure delivery in accordance with SLAs
Other duties as assigned
Requirements
Regular attendance and schedule flexibility
Strong attention to detail
Excellent written and oral skills
Proficiency in Microsoft Office Suites
Bilingual preferred – English/Spanish
Education & Experience
At least 4 years of relevant experience in a similar role, preferably in card services or financial services
College and/or professional training preferred
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Legal
Industries Software Development
Referrals increase your chances of interviewing at DataSync by 2x
#J-18808-Ljbffr