Shyft6
Epic Orders & ClinDoc Application Support Analyst at Shyft6 Maitland, FL
Shyft6, Florida, New York, United States
Epic Orders & ClinDoc Application Support Analyst job at Shyft6. Maitland, FL. This is a remote position.
Job Title:
Epic Inpatient Procedure Orders Application Analyst – Go‑Live Support (Remote, 3-Month Contract)
Start Date:
ASAP
Location:
Remote (U.S.-based preferred)
Engagement Type:
3-Month Contract, Full‑Time Hours
Schedule:
Core business hours + Go‑Live On‑Call Rotation
Position Overview We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go‑live period. This 3‑month remote contract focuses heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one.
The consultant will work in a fast‑paced, high‑volume ticketing environment and must be comfortable participating in an on‑call rotation during the go‑live window to support 24/7 inpatient operations.
Key Responsibilities
Provide day‑to‑day break/fix application support for Epic Inpatient Procedure Orders during and after go‑live.
Triage, analyze, and resolve incidents and service requests related to
Diagnostic and therapeutic procedure orders
Order sets and preference lists
Pre‑procedure workflows and prerequisites
Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems)
Order status, scheduling, and result integration
Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes.
Perform root‑cause analysis and implement durable solutions to reduce repeat issues and improve order reliability.
Maintain and optimize Inpatient Procedure Orders build, including:
Order records and order composer configuration
Order sets and preference lists
Procedure categories, routing rules, and department mappings
Linked diagnoses, questions, and decision support logic
Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end‑to‑end workflow integrity.
Participate in on‑call rotations (evenings, nights, and/or weekends as needed) during the go‑live period and early stabilization.
Adhere to established change management and governance processes for all build and configuration changes.
Create and maintain knowledge base articles, known‑issue logs, and quick‑reference documentation for common issues and standard resolutions.
Contract Details
Duration: Approximately 3 months (with potential extension based on project needs)
Start Date: ASAP – must be able to ramp quickly
Location: 100% remote, with potential extended hours to align with hospital operations during go‑live
Hours: Full‑time (40 hours/week), with additional hours possible during peak go‑live periods and on‑call coverage
Requirements Required Qualifications
Epic Orders (Inpatient Procedure Orders) certification/accreditation
Epic ClinDoc certification/accreditation
2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders
At least one recent Epic go‑live or major upgrade supporting inpatient orders workflows
Strong understanding of inpatient clinical workflows, including interdisciplinary documentation and communication
Proven experience delivering break/fix support in a hospital or large health system setting
Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell)
Excellent analytical and problem‑solving skills, with attention to detail and patient‑safety impact
Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat)
Ability and willingness to work a flexible schedule and participate in an on‑call rotation during go‑live and stabilization
Preferred Qualifications
Experience supporting large, multi‑hospital health systems on Epic Inpatient
Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing‑sensitive indicators
Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes
Prior work creating training materials, tip sheets, and quick reference guides for clinical staff
#J-18808-Ljbffr
Job Title:
Epic Inpatient Procedure Orders Application Analyst – Go‑Live Support (Remote, 3-Month Contract)
Start Date:
ASAP
Location:
Remote (U.S.-based preferred)
Engagement Type:
3-Month Contract, Full‑Time Hours
Schedule:
Core business hours + Go‑Live On‑Call Rotation
Position Overview We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go‑live period. This 3‑month remote contract focuses heavily on break/fix ticket support, stabilization of inpatient procedure ordering workflows, and ensuring providers can safely and efficiently place diagnostic and therapeutic orders from day one.
The consultant will work in a fast‑paced, high‑volume ticketing environment and must be comfortable participating in an on‑call rotation during the go‑live window to support 24/7 inpatient operations.
Key Responsibilities
Provide day‑to‑day break/fix application support for Epic Inpatient Procedure Orders during and after go‑live.
Triage, analyze, and resolve incidents and service requests related to
Diagnostic and therapeutic procedure orders
Order sets and preference lists
Pre‑procedure workflows and prerequisites
Order transmittal to downstream systems (e.g., Radiant, OpTime, Cupid, Ancillary systems)
Order status, scheduling, and result integration
Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner.
Collaborate closely with physicians, nurses, advanced practice providers, procedural staff, and ancillary departments to understand issues, reproduce problems, and validate fixes.
Perform root‑cause analysis and implement durable solutions to reduce repeat issues and improve order reliability.
Maintain and optimize Inpatient Procedure Orders build, including:
Order records and order composer configuration
Order sets and preference lists
Procedure categories, routing rules, and department mappings
Linked diagnoses, questions, and decision support logic
Coordinate with other Epic application teams (e.g., Clin Doc, Inpatient Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to ensure end‑to‑end workflow integrity.
Participate in on‑call rotations (evenings, nights, and/or weekends as needed) during the go‑live period and early stabilization.
Adhere to established change management and governance processes for all build and configuration changes.
Create and maintain knowledge base articles, known‑issue logs, and quick‑reference documentation for common issues and standard resolutions.
Contract Details
Duration: Approximately 3 months (with potential extension based on project needs)
Start Date: ASAP – must be able to ramp quickly
Location: 100% remote, with potential extended hours to align with hospital operations during go‑live
Hours: Full‑time (40 hours/week), with additional hours possible during peak go‑live periods and on‑call coverage
Requirements Required Qualifications
Epic Orders (Inpatient Procedure Orders) certification/accreditation
Epic ClinDoc certification/accreditation
2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on orders
At least one recent Epic go‑live or major upgrade supporting inpatient orders workflows
Strong understanding of inpatient clinical workflows, including interdisciplinary documentation and communication
Proven experience delivering break/fix support in a hospital or large health system setting
Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell)
Excellent analytical and problem‑solving skills, with attention to detail and patient‑safety impact
Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat)
Ability and willingness to work a flexible schedule and participate in an on‑call rotation during go‑live and stabilization
Preferred Qualifications
Experience supporting large, multi‑hospital health systems on Epic Inpatient
Familiarity with integrated documentation workflows, including HIM/coding, quality measures, regulatory documentation, and nursing‑sensitive indicators
Experience participating in testing cycles (unit, integrated, user acceptance, and regression testing) for clinical documentation changes
Prior work creating training materials, tip sheets, and quick reference guides for clinical staff
#J-18808-Ljbffr