Arch
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Commercial Account Manager
role at
Arch .
Company Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Role We’re looking for a
Commercial Account Manager
to grow relationships with Arch’s most sophisticated and high‑value clients. This senior, client‑facing, revenue‑carrying role blends customer success and commercial strategy, focused on driving retention, satisfaction, and account expansion.
Key Responsibilities Client Ownership & Success
Conduct regular check‑ins, business reviews, and executive engagements to drive product adoption and client satisfaction.
Proactively identify usage gaps, deliver tailored solutions, and ensure platform value is fully realized.
Renewals, Upsell & Expansion
Own the full commercial lifecycle for accounts: renewals, upsells, and expansions.
Identify new opportunities, broader user adoption, premium features, and deeper integrations.
Lead commercial conversations with Arch’s most strategic customers.
Align pricing, contracts, and platform capabilities to client goals and investment strategies.
Stakeholder Engagement
Build and deepen relationships with operations leaders, CTOs, COOs, and Partners.
Tailor messaging and engagement to different levels of the client organization.
Represent the voice of the client internally to influence product and operational priorities.
Strategy & Process Improvement
Help shape playbooks for renewals, pricing, account expansion, and strategic success.
Track and report on account health, pipeline activity, and revenue performance.
Contribute to scaling the function—mentoring teammates and improving internal processes.
Qualifications
5–8 years of experience in account management.
Experience in wealth management, RIA operations, or private fund administration.
Understanding of investment concepts such as capital calls, IRRs, K‑1s, and recallable distributions.
Experience with platforms like Addepar, Black Diamond, or Orion.
Comfortable with CRMs, data systems, or SQL.
History of helping build or scale a commercial or customer success function in a startup environment.
Fit
Strategic thinker who can communicate effectively and thrive in a fast‑paced, high‑growth environment.
Committed to delivering high‑impact results from day one.
Benefits
Strong team backing that consistently exceeds client expectations and ships new products quickly.
Real responsibility and impact from day one, influencing our platform's growth and direction.
Excellent product‑market fit with low churn and organic growth.
Collaborative and supportive team culture.
Great office space at 18th and Park in Manhattan, formerly exposed to Buzzfeed/NYT headquarters.
Lunch on us while in the office.
Location & Travel All full‑time roles are based onsite at our New York City office. We encourage applicants located in or willing to relocate to the NYC area.
#J-18808-Ljbffr
Commercial Account Manager
role at
Arch .
Company Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Role We’re looking for a
Commercial Account Manager
to grow relationships with Arch’s most sophisticated and high‑value clients. This senior, client‑facing, revenue‑carrying role blends customer success and commercial strategy, focused on driving retention, satisfaction, and account expansion.
Key Responsibilities Client Ownership & Success
Conduct regular check‑ins, business reviews, and executive engagements to drive product adoption and client satisfaction.
Proactively identify usage gaps, deliver tailored solutions, and ensure platform value is fully realized.
Renewals, Upsell & Expansion
Own the full commercial lifecycle for accounts: renewals, upsells, and expansions.
Identify new opportunities, broader user adoption, premium features, and deeper integrations.
Lead commercial conversations with Arch’s most strategic customers.
Align pricing, contracts, and platform capabilities to client goals and investment strategies.
Stakeholder Engagement
Build and deepen relationships with operations leaders, CTOs, COOs, and Partners.
Tailor messaging and engagement to different levels of the client organization.
Represent the voice of the client internally to influence product and operational priorities.
Strategy & Process Improvement
Help shape playbooks for renewals, pricing, account expansion, and strategic success.
Track and report on account health, pipeline activity, and revenue performance.
Contribute to scaling the function—mentoring teammates and improving internal processes.
Qualifications
5–8 years of experience in account management.
Experience in wealth management, RIA operations, or private fund administration.
Understanding of investment concepts such as capital calls, IRRs, K‑1s, and recallable distributions.
Experience with platforms like Addepar, Black Diamond, or Orion.
Comfortable with CRMs, data systems, or SQL.
History of helping build or scale a commercial or customer success function in a startup environment.
Fit
Strategic thinker who can communicate effectively and thrive in a fast‑paced, high‑growth environment.
Committed to delivering high‑impact results from day one.
Benefits
Strong team backing that consistently exceeds client expectations and ships new products quickly.
Real responsibility and impact from day one, influencing our platform's growth and direction.
Excellent product‑market fit with low churn and organic growth.
Collaborative and supportive team culture.
Great office space at 18th and Park in Manhattan, formerly exposed to Buzzfeed/NYT headquarters.
Lunch on us while in the office.
Location & Travel All full‑time roles are based onsite at our New York City office. We encourage applicants located in or willing to relocate to the NYC area.
#J-18808-Ljbffr