On Cue Hire
IT Support Specialist (Contract-to-Hire)
Onsite / In-Office – Midtown Manhattan, New York, NY
Dayside Shift:
Monday–Friday,
8:30 AM – 5:30 PM
Morning Shift:
Monday–Friday,
5:30 AM – 2:30 PM
Off-hours support and participation in an on-call rotation may be required.
About the Role On Cue Hire is actively searching for two IT Support Specialists for a contract-to-hire opportunity based onsite in Midtown Manhattan, supporting a fast-paced professional environment within the media industry.
This role is ideal for a hands‑on IT professional who is comfortable providing Level I–II Mac and PC support, thrives in a high‑pressure setting, and consistently maintains clear, accurate documentation of technical work.
Key Responsibilities
Provide Level I–II hands‑on technical support for hardware, software, and system issues
Perform macOS and Windows (PC) troubleshooting for end users, both in person and remotely
Install, configure, image, modify, and repair laptops, desktops, peripherals, and related equipment
Troubleshoot and repair printers and office IT equipment
Accurately document all incidents, requests, troubleshooting steps, and resolutions in a ticketing system (e.g., ManageEngine or similar)
Diagnose issues by asking targeted questions and guiding users through effective resolution steps
Support and troubleshoot LAN/WAN connectivity issues
Administer and support Active Directory (accounts, permissions, authentication issues)
Support Azure AD and cloud‑based identity/access tools
Support Office 365 and collaboration platforms
Escalate complex issues to Tier 2‑3 support teams as needed, with thorough documentation
Follow up with users to confirm resolution and gather feedback
Analyze recurring issues and generate reports to support continuous improvement
What We’re Looking For
3–5+ years of IT Support / Service Desk experience
Strong, hands‑on macOS support experience
Hands‑on Windows/PC troubleshooting experience
Experience supporting Active Directory
Experience in cross‑platform (Mac & PC) environments
Experience supporting Office 365
Strong documentation, communication, and problem‑solving skills
Ability to stay calm, organized, and effective in a fast‑moving environment
Comfortable working fully onsite in Midtown Manhattan and participating in an on‑call rotation
Compensation
Salary Upon Conversion:
$70,000–$80,000 annually, based on experience
Benefits eligibility begins upon full-time conversion
Hourly contract rate is equivalent to the listed salary range when annualized.
Seniority level: Entry level. Employment type: Contract. Job function: Information Technology. Industries: Staffing and Recruiting.
#J-18808-Ljbffr
Dayside Shift:
Monday–Friday,
8:30 AM – 5:30 PM
Morning Shift:
Monday–Friday,
5:30 AM – 2:30 PM
Off-hours support and participation in an on-call rotation may be required.
About the Role On Cue Hire is actively searching for two IT Support Specialists for a contract-to-hire opportunity based onsite in Midtown Manhattan, supporting a fast-paced professional environment within the media industry.
This role is ideal for a hands‑on IT professional who is comfortable providing Level I–II Mac and PC support, thrives in a high‑pressure setting, and consistently maintains clear, accurate documentation of technical work.
Key Responsibilities
Provide Level I–II hands‑on technical support for hardware, software, and system issues
Perform macOS and Windows (PC) troubleshooting for end users, both in person and remotely
Install, configure, image, modify, and repair laptops, desktops, peripherals, and related equipment
Troubleshoot and repair printers and office IT equipment
Accurately document all incidents, requests, troubleshooting steps, and resolutions in a ticketing system (e.g., ManageEngine or similar)
Diagnose issues by asking targeted questions and guiding users through effective resolution steps
Support and troubleshoot LAN/WAN connectivity issues
Administer and support Active Directory (accounts, permissions, authentication issues)
Support Azure AD and cloud‑based identity/access tools
Support Office 365 and collaboration platforms
Escalate complex issues to Tier 2‑3 support teams as needed, with thorough documentation
Follow up with users to confirm resolution and gather feedback
Analyze recurring issues and generate reports to support continuous improvement
What We’re Looking For
3–5+ years of IT Support / Service Desk experience
Strong, hands‑on macOS support experience
Hands‑on Windows/PC troubleshooting experience
Experience supporting Active Directory
Experience in cross‑platform (Mac & PC) environments
Experience supporting Office 365
Strong documentation, communication, and problem‑solving skills
Ability to stay calm, organized, and effective in a fast‑moving environment
Comfortable working fully onsite in Midtown Manhattan and participating in an on‑call rotation
Compensation
Salary Upon Conversion:
$70,000–$80,000 annually, based on experience
Benefits eligibility begins upon full-time conversion
Hourly contract rate is equivalent to the listed salary range when annualized.
Seniority level: Entry level. Employment type: Contract. Job function: Information Technology. Industries: Staffing and Recruiting.
#J-18808-Ljbffr