Jimcor Agency Inc.
DTM Consulting is a computer consulting company that provides technology support to small businesses that do not have their own in‑house IT staff. We are currently seeking a Technical Support person to join our team.
Position Overview The Technical Support/Network Administrator is responsible for providing e‑mail, phone, and on‑site support for our clients, mostly in the Northern NJ area. This position offers daily challenges and exposure to various facets of IT beyond the core responsibilities. The role is located in Montvale, NJ and requires frequent travel to client offices. Training will be provided on an ongoing basis.
Essential Duties/Responsibilities
Assist with the administration of Office365 accounts and perform migrations to Office365.
Install, repair, and maintain Windows server and workstation operating systems.
Apple/Mac knowledge is a plus.
Manage DNS, DHCP, firewalls, VPNs, VLANs, and network switches.
Administer new and existing user accounts in Active Directory and Office365.
Utilize Microsoft Group Policies.
Troubleshoot and repair hardware and software issues on workstations and laptops.
Diagnose system failures and isolate faulty hardware or software.
Coordinate and perform server installation, repair and maintenance.
Research and implement permanent fixes for recurring issues.
Analyze end‑user needs, solve problems, and effectively communicate with clients and other employees.
Document network settings and solutions for future reference.
Qualifications
Five or more years of related job experience is preferred.
Must have reliable transportation.
Physically able to lift 50 lbs.
Self‑starter who works well independently with minimal guidance after training.
Strong problem‑solving skills, ability to research independently and propose solutions.
Excellent written and verbal communication and follow‑through skills.
Able to manage multiple tasks concurrently.
Able to troubleshoot remotely.
Familiarity with Kaseya is a plus.
Ideal candidate has an Associate’s or Bachelor’s degree in IT.
Hours are either 9 a.m. to 5 p.m. or 10 a.m. to 6 p.m., Monday through Friday, with occasional before/after hours and infrequent weekend work.
Salary range is $65,000–$80,000 and will be based on experience.
Compensation & Benefits We offer a full comprehensive benefits package that includes salary plus Paid Time Off Days, Paid Holidays, a Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance, Various Voluntary Benefits, a Wellness Program (including mental health support), an Employee Assistance Program (EAP), and more.
Please submit resume, cover letter and salary range. Resumes without salary requirements will not be considered.
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Position Overview The Technical Support/Network Administrator is responsible for providing e‑mail, phone, and on‑site support for our clients, mostly in the Northern NJ area. This position offers daily challenges and exposure to various facets of IT beyond the core responsibilities. The role is located in Montvale, NJ and requires frequent travel to client offices. Training will be provided on an ongoing basis.
Essential Duties/Responsibilities
Assist with the administration of Office365 accounts and perform migrations to Office365.
Install, repair, and maintain Windows server and workstation operating systems.
Apple/Mac knowledge is a plus.
Manage DNS, DHCP, firewalls, VPNs, VLANs, and network switches.
Administer new and existing user accounts in Active Directory and Office365.
Utilize Microsoft Group Policies.
Troubleshoot and repair hardware and software issues on workstations and laptops.
Diagnose system failures and isolate faulty hardware or software.
Coordinate and perform server installation, repair and maintenance.
Research and implement permanent fixes for recurring issues.
Analyze end‑user needs, solve problems, and effectively communicate with clients and other employees.
Document network settings and solutions for future reference.
Qualifications
Five or more years of related job experience is preferred.
Must have reliable transportation.
Physically able to lift 50 lbs.
Self‑starter who works well independently with minimal guidance after training.
Strong problem‑solving skills, ability to research independently and propose solutions.
Excellent written and verbal communication and follow‑through skills.
Able to manage multiple tasks concurrently.
Able to troubleshoot remotely.
Familiarity with Kaseya is a plus.
Ideal candidate has an Associate’s or Bachelor’s degree in IT.
Hours are either 9 a.m. to 5 p.m. or 10 a.m. to 6 p.m., Monday through Friday, with occasional before/after hours and infrequent weekend work.
Salary range is $65,000–$80,000 and will be based on experience.
Compensation & Benefits We offer a full comprehensive benefits package that includes salary plus Paid Time Off Days, Paid Holidays, a Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance, Various Voluntary Benefits, a Wellness Program (including mental health support), an Employee Assistance Program (EAP), and more.
Please submit resume, cover letter and salary range. Resumes without salary requirements will not be considered.
#J-18808-Ljbffr