Senior Desktop Support Engineer | L2 Incident Resolution

An IT consulting firm is seeking a Mid-Senior level professional for Tier 2 support in Glen Burnie, MD. This role requires excellent communication skills and the ability to troubleshoot software and hardware issues. Responsibilities include managing tickets, resolving incidents, and escalating complex problems to Tier 3. Ideal candidates will have experience in software installations and familiarity with remote support tools. This is a full-time position offering competitive compensation. #J-18808-Ljbffr