Gr8ttek
Gr8ttek is currently seeking a Desktop Support Specialist
in
Deerfield, IL.
This is a long-term potential CTH opportunity. The pay will be $20.00 (W2) . The conversion is typically around 6 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology‑based products typically associated in an end‑user computing environment.
The ideal candidate MUST HAVE 3+ YEARS EXPERIENCE in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end‑user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. If this is you, then keep reading and apply!
Desktop Support Responsibilities
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end‑user desk side support and other related activities.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk‑side support activities
Display outstanding technical and professional services skills at all times
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end‑user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Requirements
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
How many years have you worked on computers and/or printers? (Certification classes count as well!)
Do you have reliable and economical transportation to travel to several locations in one day?
Do you have a cell phone and reliable internet service to check your portal for calls every morning at 9am?
Are you a US Citizen/Green Card/Eligible US Work Visa Holder within 50 miles of the city center?
Are you currently Dell certified?
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or affirmative action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self‑Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service‑connected disability.
A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
#J-18808-Ljbffr
in
Deerfield, IL.
This is a long-term potential CTH opportunity. The pay will be $20.00 (W2) . The conversion is typically around 6 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long‑lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology‑based products typically associated in an end‑user computing environment.
The ideal candidate MUST HAVE 3+ YEARS EXPERIENCE in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end‑user environment, including but not limited to PC’s, desktops, laptops, tablets and printers. If this is you, then keep reading and apply!
Desktop Support Responsibilities
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end‑user desk side support and other related activities.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk‑side support activities
Display outstanding technical and professional services skills at all times
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end‑user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Requirements
Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
How many years have you worked on computers and/or printers? (Certification classes count as well!)
Do you have reliable and economical transportation to travel to several locations in one day?
Do you have a cell phone and reliable internet service to check your portal for calls every morning at 9am?
Are you a US Citizen/Green Card/Eligible US Work Visa Holder within 50 miles of the city center?
Are you currently Dell certified?
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or affirmative action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self‑Identify as a U.S. Veteran
A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
a person who was discharged or released from active duty because of a service‑connected disability.
A “recently separated veteran” means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
#J-18808-Ljbffr