Christian Career
Client Advocacy Manager – Care Net Peninsula
Christian Career, Newport News, Virginia, United States, 23600
Client Advocacy Manager – Care Net Peninsula
The Client Advocacy Manager oversees our team of staff and volunteer advocates, ensuring that every woman who walks through our doors receives compassionate, Gospel-centered support. This role blends leadership, mentoring, and direct ministry — perfect for someone who cares deeply about serving women facing unplanned pregnancies and leading others to do the same.
OBJECTIVE OF POSITION As Client Advocacy Manager, you’ll walk alongside women facing unplanned pregnancies, offering Gospel-centered counsel rooted in truth and love. You’ll lead a team of faith-filled staff and volunteers, equipping them to deliver excellent and compassionate care. From case management to scheduling to training, you’ll keep operations running with purpose and precision. You must be steady in hard conversations, bold in conviction, and unwavering in your commitment to the Gospel. Above all, you’ll reflect the mercy of Christ by bringing light to dark places and hope to hearts that need it most.
REPORTS TO Clinic Director Part of Care Net Peninsula, this role operates under our client-facing medical clinic, Alcove Health
SUPERVISES Client Advocates, Clinic Admin Staff, and Non-Medical Volunteers
HOURS & LOCATION 36 hours full-time at Newport News, VA
COMPENSATION Salary, Retirement and Health Benefits, Generous Vacation, Holidays (including a week off for Christmas).
ORGANIZATION MISSION Women think abortion is the only way out of an unplanned pregnancy. We provide the help and hope local women need to choose life for their baby.
KEY CHARACTERISTICS
1. Passionate Christ Followers: Our faith in Jesus informs every action we take.
2. Unshakeable: We stand for life no matter what it costs.
3. Lovingkindness: We believe lovingkindness is a lifeline to pregnant women in crisis.
QUALIFICATIONS Required
Committed Christian with a personal relationship with Jesus Christ
Strong commitment to the pro-life position and sexual purity
Agreement with the organization’s Statement of Faith and policies
Excellent interpersonal communication and problem-solving skills
Strong leadership and management abilities
Proficiency in Microsoft Office and relevant software/apps
Preferred
Bachelor’s degree or equivalent experience in Christian ministry
Two years’ experience in nonprofit development or ministry
Prior experience in pregnancy center peer counseling
MAJOR DUTIES & RESPONSIBILITIES 1. CLIENT ADVOCACY 50%
Provide crisis intervention support for each client in an atmosphere of warmth and compassion through active listening and other helping skills
Provide accurate information on the effects of abortion (PAS) and spiritual consequences; information on parenting and adoption, as well as referrals.
Look for teachable moments with a client to share the love of Jesus and His plan of salvation, as well as offering our inhouse Spiritual Mentorship Program.
Respond to phone calls and schedule client appointments using our unique software platform (eKyros), as well as looking ahead at scheduling.
Follow‑up with clients according to policies, protocols of the clinic and privacy guidelines.
Maintain all client records as indicated in center protocols, guidelines and policies
2. ADMINISTRATION/CLIENT SERVICE TEAM SUPPORT 20%
Assist Clinic Director in training new staff and volunteers
Oversee baby room volunteers and scheduling as Clinic Liaison
Strengthen and expand programs like LEAP and Church Mentorship, identifying training needs and increasing client participation
3. CLINIC OPERATIONS 20%
Manage staff and client scheduling in eKyros alongside the Nurse Manager
Support intake, phone appointments, and front desk duties in the absence of staff or volunteers
Ensure client service areas are clean, organized, and welcoming • Maintain inventory of office forms, educational materials, Bibles, tracts, and baby room supplies
Collect and report relevant clinic data; follow up on weekly case reports
Open and close the clinic as needed (flexible shifts)
Perform other tasks as requested by the Clinic Director
4. OTHER 10%
Participate in staff meetings, and clinic meetings as needed
Provide support to the clinic director as needed
EVALUATION The Clinic Director will perform a written evaluation of the Client Advocacy Manager annually.
Christian Career
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OBJECTIVE OF POSITION As Client Advocacy Manager, you’ll walk alongside women facing unplanned pregnancies, offering Gospel-centered counsel rooted in truth and love. You’ll lead a team of faith-filled staff and volunteers, equipping them to deliver excellent and compassionate care. From case management to scheduling to training, you’ll keep operations running with purpose and precision. You must be steady in hard conversations, bold in conviction, and unwavering in your commitment to the Gospel. Above all, you’ll reflect the mercy of Christ by bringing light to dark places and hope to hearts that need it most.
REPORTS TO Clinic Director Part of Care Net Peninsula, this role operates under our client-facing medical clinic, Alcove Health
SUPERVISES Client Advocates, Clinic Admin Staff, and Non-Medical Volunteers
HOURS & LOCATION 36 hours full-time at Newport News, VA
COMPENSATION Salary, Retirement and Health Benefits, Generous Vacation, Holidays (including a week off for Christmas).
ORGANIZATION MISSION Women think abortion is the only way out of an unplanned pregnancy. We provide the help and hope local women need to choose life for their baby.
KEY CHARACTERISTICS
1. Passionate Christ Followers: Our faith in Jesus informs every action we take.
2. Unshakeable: We stand for life no matter what it costs.
3. Lovingkindness: We believe lovingkindness is a lifeline to pregnant women in crisis.
QUALIFICATIONS Required
Committed Christian with a personal relationship with Jesus Christ
Strong commitment to the pro-life position and sexual purity
Agreement with the organization’s Statement of Faith and policies
Excellent interpersonal communication and problem-solving skills
Strong leadership and management abilities
Proficiency in Microsoft Office and relevant software/apps
Preferred
Bachelor’s degree or equivalent experience in Christian ministry
Two years’ experience in nonprofit development or ministry
Prior experience in pregnancy center peer counseling
MAJOR DUTIES & RESPONSIBILITIES 1. CLIENT ADVOCACY 50%
Provide crisis intervention support for each client in an atmosphere of warmth and compassion through active listening and other helping skills
Provide accurate information on the effects of abortion (PAS) and spiritual consequences; information on parenting and adoption, as well as referrals.
Look for teachable moments with a client to share the love of Jesus and His plan of salvation, as well as offering our inhouse Spiritual Mentorship Program.
Respond to phone calls and schedule client appointments using our unique software platform (eKyros), as well as looking ahead at scheduling.
Follow‑up with clients according to policies, protocols of the clinic and privacy guidelines.
Maintain all client records as indicated in center protocols, guidelines and policies
2. ADMINISTRATION/CLIENT SERVICE TEAM SUPPORT 20%
Assist Clinic Director in training new staff and volunteers
Oversee baby room volunteers and scheduling as Clinic Liaison
Strengthen and expand programs like LEAP and Church Mentorship, identifying training needs and increasing client participation
3. CLINIC OPERATIONS 20%
Manage staff and client scheduling in eKyros alongside the Nurse Manager
Support intake, phone appointments, and front desk duties in the absence of staff or volunteers
Ensure client service areas are clean, organized, and welcoming • Maintain inventory of office forms, educational materials, Bibles, tracts, and baby room supplies
Collect and report relevant clinic data; follow up on weekly case reports
Open and close the clinic as needed (flexible shifts)
Perform other tasks as requested by the Clinic Director
4. OTHER 10%
Participate in staff meetings, and clinic meetings as needed
Provide support to the clinic director as needed
EVALUATION The Clinic Director will perform a written evaluation of the Client Advocacy Manager annually.
Christian Career
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