Midmark Corporation
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Technical Service Specialist
role at
Midmark Corporation
The Technical Service Specialist provides exceptional support to our customers by troubleshooting technical issues, offering solutions, and ensuring a seamless customer experience. This position provides technical support across multiple product categories and will provide phone support, perform technical problem‑solving duties, and accurately document information related to Midmark products and services.
Essential Duties
Maintains expert knowledge of Midmark products and services to handle inbound phone calls from customers and Midmark partners seeking technical support.
Leads project initiatives and improvement activities by working with cross‑functional teams, driving product and process enhancements, and collaborating closely with Quality Engineering to ensure optimal outcomes.
Diagnoses and resolves technical problems, providing step‑by‑step guidance to customers and Midmark partners to ensure issues are resolved efficiently.
Troubleshoots electro‑mechanical, pneumatic, hydraulic, software, and hardware issues on multiple product categories. Troubleshooting of network communications and Windows operating systems issues may be necessary.
Communicates with customers, teammates, and Midmark partners via phone, email, chat, and remote control/assist software, building positive and productive relationships.
Accurately documents interactions, technical issues, and resolutions in the Midmark service module.
Handles high volume requests, manages daily tasks efficiently with minimal supervision, and conducts follow‑up calls or emails as necessary to ensure customer satisfaction.
Provides feedback on recurring issues or trends to help improve products, services, and support processes, pulling in management and engineering as needed.
Secondary Duties
Trains and assists Associate Technical Service Specialists.
Engages in continuous improvement initiatives.
Education and Experience High school degree or GED is required. Associate degree or equivalent from a two‑year college or technical school in a relevant field is preferred. 7+ years of technical experience and at least 2 years of experience in a customer‑facing role preferred, or equivalent combination of education/experience.
Competency and Skill
High‑level understanding of Midmark products, product functionality, and theory of operations.
Strong verbal and written communication skills with the ability to interact professionally with customers, Midmark partners, and team members.
Organizes tasks effectively and manages time efficiently while handling multiple responsibilities.
Works well with teammates, engineering, quality, and others while contributing to a positive team environment.
Ability to identify hard to find root causes of failure. Ability to use test and repair equipment such as a multimeter as needed.
Works efficiently in Microsoft Suite (Outlook, Word, Excel, PowerPoint) and systems such as ServiceMax and ORACLE. In depth knowledge of computers and operating systems is required for some product categories.
Bilingual (Spanish) is a plus.
Supervisory Responsibilities No supervisory responsibilities.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Midmark Corporation by 2x.
Get notified about new Technical Services Specialist jobs in
Versailles, OH .
#J-18808-Ljbffr
Technical Service Specialist
role at
Midmark Corporation
The Technical Service Specialist provides exceptional support to our customers by troubleshooting technical issues, offering solutions, and ensuring a seamless customer experience. This position provides technical support across multiple product categories and will provide phone support, perform technical problem‑solving duties, and accurately document information related to Midmark products and services.
Essential Duties
Maintains expert knowledge of Midmark products and services to handle inbound phone calls from customers and Midmark partners seeking technical support.
Leads project initiatives and improvement activities by working with cross‑functional teams, driving product and process enhancements, and collaborating closely with Quality Engineering to ensure optimal outcomes.
Diagnoses and resolves technical problems, providing step‑by‑step guidance to customers and Midmark partners to ensure issues are resolved efficiently.
Troubleshoots electro‑mechanical, pneumatic, hydraulic, software, and hardware issues on multiple product categories. Troubleshooting of network communications and Windows operating systems issues may be necessary.
Communicates with customers, teammates, and Midmark partners via phone, email, chat, and remote control/assist software, building positive and productive relationships.
Accurately documents interactions, technical issues, and resolutions in the Midmark service module.
Handles high volume requests, manages daily tasks efficiently with minimal supervision, and conducts follow‑up calls or emails as necessary to ensure customer satisfaction.
Provides feedback on recurring issues or trends to help improve products, services, and support processes, pulling in management and engineering as needed.
Secondary Duties
Trains and assists Associate Technical Service Specialists.
Engages in continuous improvement initiatives.
Education and Experience High school degree or GED is required. Associate degree or equivalent from a two‑year college or technical school in a relevant field is preferred. 7+ years of technical experience and at least 2 years of experience in a customer‑facing role preferred, or equivalent combination of education/experience.
Competency and Skill
High‑level understanding of Midmark products, product functionality, and theory of operations.
Strong verbal and written communication skills with the ability to interact professionally with customers, Midmark partners, and team members.
Organizes tasks effectively and manages time efficiently while handling multiple responsibilities.
Works well with teammates, engineering, quality, and others while contributing to a positive team environment.
Ability to identify hard to find root causes of failure. Ability to use test and repair equipment such as a multimeter as needed.
Works efficiently in Microsoft Suite (Outlook, Word, Excel, PowerPoint) and systems such as ServiceMax and ORACLE. In depth knowledge of computers and operating systems is required for some product categories.
Bilingual (Spanish) is a plus.
Supervisory Responsibilities No supervisory responsibilities.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing
Referrals increase your chances of interviewing at Midmark Corporation by 2x.
Get notified about new Technical Services Specialist jobs in
Versailles, OH .
#J-18808-Ljbffr