Quipt Home Medical
Customer Service Representative
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Quipt Home Medical
Company Overview Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.
Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. You will interact with customers to provide information in response to inquiries about products or services and handle and resolve any complaints. You will receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. You are often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Responsibilities
Have a comprehensive understanding of all products we carry, company policies, procedures, standards, specifications, guidelines, and training programs
Basic Brightree functions
Proper intake procedures
Insurance verification and eligibility
CMN requirements and prior authorizations
Documentation requirements of the equipment
Patient's financial responsibilities (deductible, co‑insurance, co‑pay, ABN/upgrade)
Differentiate between verbal, written, and WOPD orders
Complaint resolution procedures
Answer telephone using company’s professional greeting, take accurate messages, transfer callers or set voicemail
Greet all visitors, ensure proper direction
Distribute mail daily and monitor fax machine, route correspondence appropriately
Qualify orders by identifying diagnosis and insurance coverage and verify reimbursement information
Process orders or changes into the computer system in a timely manner; handle work order and necessary paperwork
Arrange convenient customer delivery/pickup times, convey orders to clinical specialists/delivery personnel
Handle customer complaints courteously using appropriate techniques and follow‑up logs
Audit, confirm, and file all delivery, pickup, or exchange paperwork daily; review edit reports to assure accuracy
Track active rentals, automatic reorders, and concentrator maintenance, process in a timely manner per policy
Obtain prior authorization numbers and time frames from appropriate third‑party payers; log information into database
Obtain verbal and written orders from physicians, discharge planners, and other providers
Process all billing, posting, insurance denials, inquiries, orders, and paperwork accurately and timely
Maintain current patient files and information at all times
Participate in company training programs
Demonstrate excellent oral and written communication skills with referrals, handling complaints, and qualifying orders
File necessary paperwork into patient charts in a timely manner
Generate computer reports for quality assurance
Instruct customers or caregivers on safe use of delivered equipment; provide PIC sheet and signature documentation
Strict adherence to all company policies and procedures
Perform scheduled hours, staggered shifts as needed
Perform duties at other company locations if required
Execute additional duties as assigned by supervisor
Continuously strive to develop knowledge and skills in all areas of the job
Benefits
Medical Insurance – multiple plans to choose from
Dental & Vision Insurance
Short‑Term Disability & Long‑Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K with match
Competitive Pay
Requirements
High School Diploma or equivalent
Previous experience in a clerical or customer service environment
Knowledge of Microsoft Office (Word, Excel, etc.)
Proficient general office skills (typing, fax, filing, multi‑phone lines)
Neat personal appearance with pleasing manner and interpersonal skills
Strong communication skills with capacity to make independent decisions
Experience in Medicare/Medicaid and insurance billing, bookkeeping, or medical office work preferred
Additional Information FLSA Status:
Non‑Exempt
Licenses, etc.:
None
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at
Quipt Home Medical
Company Overview Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.
Position Summary As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. You will interact with customers to provide information in response to inquiries about products or services and handle and resolve any complaints. You will receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. You are often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Responsibilities
Have a comprehensive understanding of all products we carry, company policies, procedures, standards, specifications, guidelines, and training programs
Basic Brightree functions
Proper intake procedures
Insurance verification and eligibility
CMN requirements and prior authorizations
Documentation requirements of the equipment
Patient's financial responsibilities (deductible, co‑insurance, co‑pay, ABN/upgrade)
Differentiate between verbal, written, and WOPD orders
Complaint resolution procedures
Answer telephone using company’s professional greeting, take accurate messages, transfer callers or set voicemail
Greet all visitors, ensure proper direction
Distribute mail daily and monitor fax machine, route correspondence appropriately
Qualify orders by identifying diagnosis and insurance coverage and verify reimbursement information
Process orders or changes into the computer system in a timely manner; handle work order and necessary paperwork
Arrange convenient customer delivery/pickup times, convey orders to clinical specialists/delivery personnel
Handle customer complaints courteously using appropriate techniques and follow‑up logs
Audit, confirm, and file all delivery, pickup, or exchange paperwork daily; review edit reports to assure accuracy
Track active rentals, automatic reorders, and concentrator maintenance, process in a timely manner per policy
Obtain prior authorization numbers and time frames from appropriate third‑party payers; log information into database
Obtain verbal and written orders from physicians, discharge planners, and other providers
Process all billing, posting, insurance denials, inquiries, orders, and paperwork accurately and timely
Maintain current patient files and information at all times
Participate in company training programs
Demonstrate excellent oral and written communication skills with referrals, handling complaints, and qualifying orders
File necessary paperwork into patient charts in a timely manner
Generate computer reports for quality assurance
Instruct customers or caregivers on safe use of delivered equipment; provide PIC sheet and signature documentation
Strict adherence to all company policies and procedures
Perform scheduled hours, staggered shifts as needed
Perform duties at other company locations if required
Execute additional duties as assigned by supervisor
Continuously strive to develop knowledge and skills in all areas of the job
Benefits
Medical Insurance – multiple plans to choose from
Dental & Vision Insurance
Short‑Term Disability & Long‑Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K with match
Competitive Pay
Requirements
High School Diploma or equivalent
Previous experience in a clerical or customer service environment
Knowledge of Microsoft Office (Word, Excel, etc.)
Proficient general office skills (typing, fax, filing, multi‑phone lines)
Neat personal appearance with pleasing manner and interpersonal skills
Strong communication skills with capacity to make independent decisions
Experience in Medicare/Medicaid and insurance billing, bookkeeping, or medical office work preferred
Additional Information FLSA Status:
Non‑Exempt
Licenses, etc.:
None
#J-18808-Ljbffr