Sellars
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Senior Customer Service Representative
role at
Sellars .
As a Senior Customer Experience Representative, you’ll provide support to customers and serve as a subject matter expert on key customer issues. You will play a key role in ensuring exceptional service to our customers across Finished Goods and serve as a vital link between our sales, logistics, and finance teams, managing orders, solving problems, and building lasting customer relationships.
Customer Relationship Management
Partner with the sales & marketing team to support customer accounts and resolve issues quickly and professionally.
Act as a liaison between retail and commercial customers/distributors and internal teams to ensure smooth communication and customer satisfaction.
Serve as a back‑up or provide assistance to the Customer Experience Lead when necessary.
Process and monitor customer orders accurately, ensuring timely fulfillment from scheduling through shipping.
Coordinate credit, planning, shipping, and logistics to meet delivery expectations.
Provide order updates, delivery details, and status reports as needed.
Hit agreed upon daily, monthly and annual KPI’s for the individual and department.
Handle incoming customer inquiries via phone or e‑mail with a solutions‑focused mindset.
Strong knowledge of product and application questions, providing accurate pricing, availability, and other information.
Investigate complaints and coordinate with the Customer Experience Supervisor to determine root causes and implement corrective actions.
Resolve billing/payment issues, issue credits, and manage rebate processes as needed.
Documentation & Reporting
Maintain accurate customer files and order records in all online systems, including the CRM.
Required Skills & Qualifications
2-4 years experience in a customer service or order management role, preferably in manufacturing.
Strong verbal and written communication skills with a customer‑first attitude.
Excellent problem‑solving, follow‑through, and organizational skills.
Ability to work collaboratively in a fast‑paced environment.
Proficiency with Microsoft Excel, Word, Outlook; ERP and CRM (HubSpot or equivalent) experience preferred.
Benefits
Medical, dental, and vision insurance.
Flexible spending account.
Short‑term and long‑term disability coverage.
401(k) with 100% company match on the first 4% and total company match of 5%.
Employee assistance program.
Voluntary supplemental insurance.
Employee referral bonus.
All benefits are available from day one.
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Senior Customer Service Representative
role at
Sellars .
As a Senior Customer Experience Representative, you’ll provide support to customers and serve as a subject matter expert on key customer issues. You will play a key role in ensuring exceptional service to our customers across Finished Goods and serve as a vital link between our sales, logistics, and finance teams, managing orders, solving problems, and building lasting customer relationships.
Customer Relationship Management
Partner with the sales & marketing team to support customer accounts and resolve issues quickly and professionally.
Act as a liaison between retail and commercial customers/distributors and internal teams to ensure smooth communication and customer satisfaction.
Serve as a back‑up or provide assistance to the Customer Experience Lead when necessary.
Process and monitor customer orders accurately, ensuring timely fulfillment from scheduling through shipping.
Coordinate credit, planning, shipping, and logistics to meet delivery expectations.
Provide order updates, delivery details, and status reports as needed.
Hit agreed upon daily, monthly and annual KPI’s for the individual and department.
Handle incoming customer inquiries via phone or e‑mail with a solutions‑focused mindset.
Strong knowledge of product and application questions, providing accurate pricing, availability, and other information.
Investigate complaints and coordinate with the Customer Experience Supervisor to determine root causes and implement corrective actions.
Resolve billing/payment issues, issue credits, and manage rebate processes as needed.
Documentation & Reporting
Maintain accurate customer files and order records in all online systems, including the CRM.
Required Skills & Qualifications
2-4 years experience in a customer service or order management role, preferably in manufacturing.
Strong verbal and written communication skills with a customer‑first attitude.
Excellent problem‑solving, follow‑through, and organizational skills.
Ability to work collaboratively in a fast‑paced environment.
Proficiency with Microsoft Excel, Word, Outlook; ERP and CRM (HubSpot or equivalent) experience preferred.
Benefits
Medical, dental, and vision insurance.
Flexible spending account.
Short‑term and long‑term disability coverage.
401(k) with 100% company match on the first 4% and total company match of 5%.
Employee assistance program.
Voluntary supplemental insurance.
Employee referral bonus.
All benefits are available from day one.
#J-18808-Ljbffr