Tapestry Conshohocken
Front Desk Agent/Guest Services Agent - Courtyard Downtown Akron *Mixed AM, PM a
Tapestry Conshohocken, Akron, Ohio, United States, 44329
Front Desk Agent/Guest Services Agent - Courtyard Downtown Akron
Mixed AM, PM and Mid Shifts - Weekends Required
Posted on January 7, 2026
Locations Courtyard by Marriott Akron, 41 Furnance Street, Akron, OH 44308, USA
On-site
Front Office
Full-Time
Requisition #: FRONT057163
Description As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities
Assist guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality standards
Promptly address guest concerns and ensure satisfaction in a timely manner
Post guest charges, collect payments, and follow cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Stay knowledgeable about the hotel brand, travel programs, and special offers
Communicate guest feedback effectively to departments and management
Respond quickly to calls, lobby visitors, and team members needing assistance
Maintain full knowledge of hotel safety and emergency procedures
Qualifications
High school diploma or equivalent preferred
Prior hospitality or customer service experience is a plus
Strong interpersonal and communication skills
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits (Full-Time Associates Only)
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer: “We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Mixed AM, PM and Mid Shifts - Weekends Required
Posted on January 7, 2026
Locations Courtyard by Marriott Akron, 41 Furnance Street, Akron, OH 44308, USA
On-site
Front Office
Full-Time
Requisition #: FRONT057163
Description As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities
Assist guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality standards
Promptly address guest concerns and ensure satisfaction in a timely manner
Post guest charges, collect payments, and follow cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Stay knowledgeable about the hotel brand, travel programs, and special offers
Communicate guest feedback effectively to departments and management
Respond quickly to calls, lobby visitors, and team members needing assistance
Maintain full knowledge of hotel safety and emergency procedures
Qualifications
High school diploma or equivalent preferred
Prior hospitality or customer service experience is a plus
Strong interpersonal and communication skills
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits (Full-Time Associates Only)
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) program with company match
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer: “We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr