Recruit.net Limited
POSITION SUMMARY
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultive skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
GENERAL DUTIES AND RESPONSIBILITIES
Follows instructions of supervisors and assists other team members in performing store functions.
Assists in the training of store team members.
Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
Takes complex customer orders using order systems and provides accurate pricing information.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Maintains a safe, clean and orderly retail Store.
Ensures confidentiality of customer data and careful handling of documents, media, and packages.
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
Takes preemptive action to prevent errors and waste.
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits.
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
Performs multiple tasks at the same time.
Looks for opportunities to improve knowledge and skills within the retail Store.
Operates with minimal supervision.
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
All other duties as needed or required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent education.
6+ months of specialized experience.
Excellent verbal and written communication skills.
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment, under substantial pressure.
Ability to maintain attention and concentration for extended periods of time.
Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business.
PREFERRED QUALIFICATIONS
None listed.
EQUAL OPPORTUNITY STATEMENT FedEx Office is an Equal Opportunity Employer including, Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
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GENERAL DUTIES AND RESPONSIBILITIES
Follows instructions of supervisors and assists other team members in performing store functions.
Assists in the training of store team members.
Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
Takes complex customer orders using order systems and provides accurate pricing information.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Maintains a safe, clean and orderly retail Store.
Ensures confidentiality of customer data and careful handling of documents, media, and packages.
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
Takes preemptive action to prevent errors and waste.
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs, and bank deposits.
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
Performs multiple tasks at the same time.
Looks for opportunities to improve knowledge and skills within the retail Store.
Operates with minimal supervision.
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
All other duties as needed or required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent education.
6+ months of specialized experience.
Excellent verbal and written communication skills.
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment, under substantial pressure.
Ability to maintain attention and concentration for extended periods of time.
Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business.
PREFERRED QUALIFICATIONS
None listed.
EQUAL OPPORTUNITY STATEMENT FedEx Office is an Equal Opportunity Employer including, Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information.
#J-18808-Ljbffr