Arc's Assistive Technology (at) Services
Lead Case Manager ORR LTFC
Arc's Assistive Technology (at) Services, Corpus Christi, Texas, United States, 78417
Lutheran Social Services of the South, Inc. dba Upbring
Equal Employment Opportunity/M/F/disability/protected veteran status.
Lead Case Manager ORR LTFC Location: US-TX-Corpus Christi
Job ID: 2025-6904 | Type: Regular Full-Time | # of Openings: 1 | Category: Refugee Resettlement Shelters
Overview At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:
We are Warriors:
Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
We are Servants:
We dedicate ourselves to serving others, empowering those around us to thrive.
We are Family:
We work together as a supportive, caring community, creating a sense of belonging and strength.
Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.
Your Mission in Action The Lead Case Manager has the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Children (UC) in accordance with Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements. Responsible for coordinating case management and safe and timely release services, training new case managers, and supervising the work of case managers.
Responsibilities
Work closely with clinical staff, other professional serviceprovidersand foster parents to develop, monitor, manage, and evaluate individual service, safetyplansand behavior plans
Provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services as it relates to providing the highest level of case management services toUC; serve as an advocate and liaison for the UC; build and maintain positive working relationships with UC service providers, foster families, children's sponsor/family, and other program/agency staff. This includes activelyparticipatingin any ORR required policy update conference calls/trainings and providingtimelyfeedback of updates to both case management staff and information to other required program staff
Work closely withProgramDirector, Assistant Program Director,and other service providers to ensure UC are receiving the quality of care and case management services needed and the program services are meeting its established goals andobjectives
Work closely with case management staff, interdisciplinary teams, and other program service providers to ensureUC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP)
Work closely with UC to build trust and a positive rapport, whilemaintainingethical boundaries always
Work as a team player andexhibitprofessional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
Respond to escalated issues and concerns raised by a sponsor or UC withina timelymanner
Assistwith the evacuation of UC in an emergency or natural disaster
Provide on-call and back‑up services as needed
Other duties andprojects asassigned
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
Communicate with direct reports in periodic one‑on‑one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on‑going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in‑service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90‑day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods
Qualifications Minimum Qualifications:
Bachelor's degree and at least three (3) years progressive employment experience that demonstrates supervisory and case management experience
Strong organizational and time management skills with the ability to monitor the case management department's heavy caseload and meet deadlines
Bilingual (English and Spanish based on service area and service population)
Must be 21 years of age or older per licensing requirements
Preferred Qualifications:
Experience working with child welfare or other disadvantaged populations
Master's degree in the behavioral sciences, human services, or social services fields and 1 year supervisory and case management experience
LMSW, LPC, LCSW, or LMFT
Travel
This position may be required to travel up to 5%
Perks at Upbring
Competitive PTO & paid holidays
Health, dental, vision insurance & more
403(b) Plan
Employee Assistance Program
Discounted Gym Memberships
Physical Demands & Work Conditions
This position requires sitting and looking and using a computer for long periods of time
Position works in a child facility and has constant exposure to children
Position requires frequent standing, walking and time in units/cottages where children reside
Lift, push, pull, move up to 25 lbs.
May be required to apply safety intervention with youth that could weigh over 100 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Equal Employment Opportunity/M/F/disability/protected veteran status.
Lead Case Manager ORR LTFC Location: US-TX-Corpus Christi
Job ID: 2025-6904 | Type: Regular Full-Time | # of Openings: 1 | Category: Refugee Resettlement Shelters
Overview At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:
We are Warriors:
Fierce, resilient, and courageous, we face challenges head‑on with unwavering loyalty and passion.
We are Servants:
We dedicate ourselves to serving others, empowering those around us to thrive.
We are Family:
We work together as a supportive, caring community, creating a sense of belonging and strength.
Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.
Your Mission in Action The Lead Case Manager has the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Children (UC) in accordance with Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements. Responsible for coordinating case management and safe and timely release services, training new case managers, and supervising the work of case managers.
Responsibilities
Work closely with clinical staff, other professional serviceprovidersand foster parents to develop, monitor, manage, and evaluate individual service, safetyplansand behavior plans
Provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services as it relates to providing the highest level of case management services toUC; serve as an advocate and liaison for the UC; build and maintain positive working relationships with UC service providers, foster families, children's sponsor/family, and other program/agency staff. This includes activelyparticipatingin any ORR required policy update conference calls/trainings and providingtimelyfeedback of updates to both case management staff and information to other required program staff
Work closely withProgramDirector, Assistant Program Director,and other service providers to ensure UC are receiving the quality of care and case management services needed and the program services are meeting its established goals andobjectives
Work closely with case management staff, interdisciplinary teams, and other program service providers to ensureUC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP)
Work closely with UC to build trust and a positive rapport, whilemaintainingethical boundaries always
Work as a team player andexhibitprofessional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
Respond to escalated issues and concerns raised by a sponsor or UC withina timelymanner
Assistwith the evacuation of UC in an emergency or natural disaster
Provide on-call and back‑up services as needed
Other duties andprojects asassigned
Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
Communicate with direct reports in periodic one‑on‑one meetings
Organize and deliver regularly scheduled staff meetings to communicate present, on‑going, and future updates of pertinent information, projects, and initiatives
Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in‑service training for staff development
Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
Draft and issue the 90‑day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods
Qualifications Minimum Qualifications:
Bachelor's degree and at least three (3) years progressive employment experience that demonstrates supervisory and case management experience
Strong organizational and time management skills with the ability to monitor the case management department's heavy caseload and meet deadlines
Bilingual (English and Spanish based on service area and service population)
Must be 21 years of age or older per licensing requirements
Preferred Qualifications:
Experience working with child welfare or other disadvantaged populations
Master's degree in the behavioral sciences, human services, or social services fields and 1 year supervisory and case management experience
LMSW, LPC, LCSW, or LMFT
Travel
This position may be required to travel up to 5%
Perks at Upbring
Competitive PTO & paid holidays
Health, dental, vision insurance & more
403(b) Plan
Employee Assistance Program
Discounted Gym Memberships
Physical Demands & Work Conditions
This position requires sitting and looking and using a computer for long periods of time
Position works in a child facility and has constant exposure to children
Position requires frequent standing, walking and time in units/cottages where children reside
Lift, push, pull, move up to 25 lbs.
May be required to apply safety intervention with youth that could weigh over 100 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
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