Towne Park
Hotel Valet Attendant - Hourly + Tips - Marriott Louisville Downtown
Towne Park, Louisville, Kentucky, us, 40201
Hotel Valet Attendant - Hourly + Tips - Marriott Louisville Downtown
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Hotel Valet Attendant - Hourly + Tips - Marriott Louisville Downtown
role at
Towne Park
Overview Job Details:
The Hotel Valet Attendant is responsible for providing exceptional hospitality services to guests by parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage.
Responsibilities
Provides exceptional hospitality services to guests in an attentive, friendly and efficient manner.
Parks and retrieves vehicles while driving slowly and cautiously.
Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests.
Provides guests with information about outlets, meeting rooms and amenities of the facility.
Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
Calculates and collects revenue for vehicles when needed.
Descriptive Statements – % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. – 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. – 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. – 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. – 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. – 35%
The total amount of time for all functions of the job – 100%
Qualifications
Education:
High school diploma or general education degree (GED).
Licensure:
Must hold a valid driver’s license for the state of Kentucky or within a commutable distance.
Experience:
One (1) month related experience and/or training; or equivalent combination of education and experience.
Knowledge:
Knowledge of principles and processes for providing customer and personal services.
Skills:
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization.
Ability to add and subtract three‑digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to understand 24‑hour and military time systems.
Ability to understand rates applicable to time passed.
Ability to operate a manual transmission is highly desirable.
Perform parallel parking.
Authority To Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines.
Budget Responsibility:
Employee has control over resources available only.
Compensation Hourly base pay range: $10–$13 per hour plus $5–$10 per hour in tips.
Work Schedule AM/PM shift times. Position may include seasonal and temporary assignments.
Benefits Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and company 401(k) retirement savings plan.
Physical Demands Regularly required to talk or hear; sit or stand for extended periods; run, walk, handle or move objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Exerts up to 100 lb occasionally, up to 50 lb frequently, up to 20 lb constantly to move objects.
Travel Travel of up to 5% may be required.
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Hotel Valet Attendant - Hourly + Tips - Marriott Louisville Downtown
role at
Towne Park
Overview Job Details:
The Hotel Valet Attendant is responsible for providing exceptional hospitality services to guests by parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage.
Responsibilities
Provides exceptional hospitality services to guests in an attentive, friendly and efficient manner.
Parks and retrieves vehicles while driving slowly and cautiously.
Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests.
Provides guests with information about outlets, meeting rooms and amenities of the facility.
Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
Calculates and collects revenue for vehicles when needed.
Descriptive Statements – % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. – 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. – 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. – 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. – 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. – 35%
The total amount of time for all functions of the job – 100%
Qualifications
Education:
High school diploma or general education degree (GED).
Licensure:
Must hold a valid driver’s license for the state of Kentucky or within a commutable distance.
Experience:
One (1) month related experience and/or training; or equivalent combination of education and experience.
Knowledge:
Knowledge of principles and processes for providing customer and personal services.
Skills:
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization.
Ability to add and subtract three‑digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to understand 24‑hour and military time systems.
Ability to understand rates applicable to time passed.
Ability to operate a manual transmission is highly desirable.
Perform parallel parking.
Authority To Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines.
Budget Responsibility:
Employee has control over resources available only.
Compensation Hourly base pay range: $10–$13 per hour plus $5–$10 per hour in tips.
Work Schedule AM/PM shift times. Position may include seasonal and temporary assignments.
Benefits Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and company 401(k) retirement savings plan.
Physical Demands Regularly required to talk or hear; sit or stand for extended periods; run, walk, handle or move objects; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Exerts up to 100 lb occasionally, up to 50 lb frequently, up to 20 lb constantly to move objects.
Travel Travel of up to 5% may be required.
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