Bluepeak
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Bilingual Customer Care Specialist
role at
Bluepeak .
Overview The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on.
Be part of our innovation — building and delivering a fiber-rich internet connection to people’s doorsteps.
What You Will Do
Support billing calls by processing payments; accurately educate customers on their billing cycle, payment due dates and impact of non-pay status; accurately educate the customer on general charges to their account based on package and prorations when changes are made to the package.
Proactively review the customer’s account and educate the customer on additional service options.
Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.
Escalate any customer issues that may be indicative of larger network issues.
All other related duties as assigned.
What You Will Need
At least one year of customer service experience required, with prior call center experience a plus.
Highschool diploma or GED required.
Define problems, collect data, establish facts, and solve practical issues.
Ability to effectively communicate complex technical support and billing information to customers.
Read and interpret documents, such as safety rules, product information and training materials.
Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.
Good analytical and problem-solving skills.
Great organizational and interpersonal skills.
Ability to maintain professionalism in challenging and/or changing situations.
Must be able to pass a background and drug test prior to employment.
Why Work at Bluepeak?
Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet
Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
About Us We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame — from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Equal Employment Opportunity Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
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Bilingual Customer Care Specialist
role at
Bluepeak .
Overview The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on.
Be part of our innovation — building and delivering a fiber-rich internet connection to people’s doorsteps.
What You Will Do
Support billing calls by processing payments; accurately educate customers on their billing cycle, payment due dates and impact of non-pay status; accurately educate the customer on general charges to their account based on package and prorations when changes are made to the package.
Proactively review the customer’s account and educate the customer on additional service options.
Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.
Escalate any customer issues that may be indicative of larger network issues.
All other related duties as assigned.
What You Will Need
At least one year of customer service experience required, with prior call center experience a plus.
Highschool diploma or GED required.
Define problems, collect data, establish facts, and solve practical issues.
Ability to effectively communicate complex technical support and billing information to customers.
Read and interpret documents, such as safety rules, product information and training materials.
Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.
Good analytical and problem-solving skills.
Great organizational and interpersonal skills.
Ability to maintain professionalism in challenging and/or changing situations.
Must be able to pass a background and drug test prior to employment.
Why Work at Bluepeak?
Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development With an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet
Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
About Us We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame — from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Equal Employment Opportunity Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
#J-18808-Ljbffr