LEVI, RAY & SHOUP, INC
Support Services Technician 3 (27194)
LEVI, RAY & SHOUP, INC, Kansas City, Kansas, United States, 66115
Added Jan 06, 2026 Support Services Technician 3 (27194) Agriculture Kansas city, KS | Temp to Perm Apply
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LRS is in need of a Support Services Technician with our client in for an exciting contract to hire opportunity with a client of ours in Kansas City, Kansas.
This Support Services Technician will provide first‑level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users, including problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.
This position is remote but must be located in the Kansas City area. The analyst will work from home after the initial 6‑8 week training period in the office.
Job Duties and Responsibilities
Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
Work daily with internal customers via phone, Teams, and email
Accurately record all work and troubleshooting in tickets
Perform troubleshooting on mobile devices (iPhone/iPad and Android)
Perform troubleshooting on network printers and multifunctional devices
Work daily with Active Directory, including resetting passwords and assigning users and computers to groups
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
Minimum Requirements
1–2 years of experience in a MS Windows environment handling calls on break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience with ticketing systems; ServiceNow preferred
Experience managing and troubleshooting Windows 11 workstations
Certification and/or license preferred
Bachelor’s degree preferred
Knowledge, Skills and Abilities
Able to demonstrate superior customer service skills
Able to communicate and translate complex technical topics into easy‑to‑understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processesAble to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory users and computers
Working knowledge of Apple products including iPhone, iPad and Mac computers
The base range for this contract position is $20.00 - $25.00 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
LRS is an equal‑opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.
In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.
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For additional information on how we handle your data, see www.LRS.com/privacy
View all jobs in this category
LRS is in need of a Support Services Technician with our client in for an exciting contract to hire opportunity with a client of ours in Kansas City, Kansas.
This Support Services Technician will provide first‑level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users, including problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.
This position is remote but must be located in the Kansas City area. The analyst will work from home after the initial 6‑8 week training period in the office.
Job Duties and Responsibilities
Work remotely performing troubleshooting, repairs, and deployment of Windows and Apple products
Work daily with internal customers via phone, Teams, and email
Accurately record all work and troubleshooting in tickets
Perform troubleshooting on mobile devices (iPhone/iPad and Android)
Perform troubleshooting on network printers and multifunctional devices
Work daily with Active Directory, including resetting passwords and assigning users and computers to groups
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
Minimum Requirements
1–2 years of experience in a MS Windows environment handling calls on break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience with ticketing systems; ServiceNow preferred
Experience managing and troubleshooting Windows 11 workstations
Certification and/or license preferred
Bachelor’s degree preferred
Knowledge, Skills and Abilities
Able to demonstrate superior customer service skills
Able to communicate and translate complex technical topics into easy‑to‑understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processesAble to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
Working knowledge of Active Directory users and computers
Working knowledge of Apple products including iPhone, iPad and Mac computers
The base range for this contract position is $20.00 - $25.00 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all U.S. locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
LRS is an equal‑opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status, or protected veteran status.
In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.
#J-18808-Ljbffr