Resource One Credit Union
Member Experience Advisor
will engage prospective and current members in a professional and courteous manner, responsibility for gathering the required information to open accounts, promote current products and services, educate account holders on credit union policies and ensure that member requests and questions are promptly and accurately resolved.
Responsibilities
Assist members with opening new personal and business accounts, process changes to existing accounts, and provide onsite support for credit/debit card issues.
Ensure that members are informed of the policies of, and the services provided by the Credit Union, including eligibility for membership, types of available accounts, interest dividend rates, payroll deduction options and other related services and information.
Verify and balance transactions and cash totals.
Process wire transfers, IRA/CD deposits and withdrawals.
Open and close computer terminal accounts daily.
Monitor deposit amounts and examine documents for endorsement and negotiability.
Detect and resolve discrepancies promptly.
Assist with loan processing and posting loan payments.
Assist with vault duties.
Maintain privacy of member account information.
Provide backup support and guidance to Representatives, Advisors and Agents as needed.
Keep a clean, organized work area and a professional appearance.
Provide feedback to supervisor of any significant problems or concerns.
Complete required reports and records accurately and promptly.
Attend meetings as required.
Complete other duties as assigned.
Requirements
High school diploma or equivalent required.
1+ year Member Experience Representative/Teller experience required.
Successfully pass the background screening process (Credit, criminal, education, employment and drug screen).
Knowledge, Skills and Abilities
Excellent knowledge of policies and procedures.
Excellent mathematical and problem‑solving skills.
Excellent written, listening and verbal communication skills.
Excellent customer service skills.
Basic understanding of Credit Union operations.
Ability to operate 10‑key series.
Ability to maintain discretion and confidentiality.
Must be able to multitask, prioritize and adapt to a consistently changing environment.
Proficient in Microsoft computer applications.
Physical Demands and Work Environment
Stationary work, often requiring standing or sitting for prolonged periods.
Operate standard office equipment and keyboards.
Visually recognize, reconcile and verify numerical details for accuracy.
Repeating motions that may include wrists, hands and/or fingers.
Must be able to access and navigate facility with reasonable accommodations.
Lift and carry small parcels, packages and other items.
Additional Notes
Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Equal Employment Opportunity Employer Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations and gender identities and expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality and inclusion.
Stronger leaders. Stronger coworkers. Stronger friends. Salary Description $16.65 - $17.65
#J-18808-Ljbffr
will engage prospective and current members in a professional and courteous manner, responsibility for gathering the required information to open accounts, promote current products and services, educate account holders on credit union policies and ensure that member requests and questions are promptly and accurately resolved.
Responsibilities
Assist members with opening new personal and business accounts, process changes to existing accounts, and provide onsite support for credit/debit card issues.
Ensure that members are informed of the policies of, and the services provided by the Credit Union, including eligibility for membership, types of available accounts, interest dividend rates, payroll deduction options and other related services and information.
Verify and balance transactions and cash totals.
Process wire transfers, IRA/CD deposits and withdrawals.
Open and close computer terminal accounts daily.
Monitor deposit amounts and examine documents for endorsement and negotiability.
Detect and resolve discrepancies promptly.
Assist with loan processing and posting loan payments.
Assist with vault duties.
Maintain privacy of member account information.
Provide backup support and guidance to Representatives, Advisors and Agents as needed.
Keep a clean, organized work area and a professional appearance.
Provide feedback to supervisor of any significant problems or concerns.
Complete required reports and records accurately and promptly.
Attend meetings as required.
Complete other duties as assigned.
Requirements
High school diploma or equivalent required.
1+ year Member Experience Representative/Teller experience required.
Successfully pass the background screening process (Credit, criminal, education, employment and drug screen).
Knowledge, Skills and Abilities
Excellent knowledge of policies and procedures.
Excellent mathematical and problem‑solving skills.
Excellent written, listening and verbal communication skills.
Excellent customer service skills.
Basic understanding of Credit Union operations.
Ability to operate 10‑key series.
Ability to maintain discretion and confidentiality.
Must be able to multitask, prioritize and adapt to a consistently changing environment.
Proficient in Microsoft computer applications.
Physical Demands and Work Environment
Stationary work, often requiring standing or sitting for prolonged periods.
Operate standard office equipment and keyboards.
Visually recognize, reconcile and verify numerical details for accuracy.
Repeating motions that may include wrists, hands and/or fingers.
Must be able to access and navigate facility with reasonable accommodations.
Lift and carry small parcels, packages and other items.
Additional Notes
Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.
Equal Employment Opportunity Employer Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations and gender identities and expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality and inclusion.
Stronger leaders. Stronger coworkers. Stronger friends. Salary Description $16.65 - $17.65
#J-18808-Ljbffr