Ochsner Health
Join to apply for the
Patient Access Rep - Baptist
role at
Ochsner Health .
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Schedule Availability Between 2:30pm-11:00pm – 8 Hour Shift – Including Weekends and Holidays
Education Required – High school diploma or equivalent
Preferred – Associate’s Degree
Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service–related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty‑based certification)
Knowledge, Skills & Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows‑style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
Skills to effectively present information and respond to questions from patients and customers, with proficiency.
Skills to solve practical problems and deal with high‑stress situations while maintaining a high quality of professionalism.
Good organizational, time management, and conflict resolution skills.
Excellent decision‑making skills; good analytical skills with a strong attention to detail are necessary.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co‑pays, deductibles and self‑pay portions due.
Performs financial analysis of each case and informs patient of financial responsibility.
Balances cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter‑personal conflicts.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Physical & Environmental Demands Sedentary work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Equal Opportunity Statement The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Application Are you ready to make a difference? Apply Today!
#J-18808-Ljbffr
Patient Access Rep - Baptist
role at
Ochsner Health .
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
Schedule Availability Between 2:30pm-11:00pm – 8 Hour Shift – Including Weekends and Holidays
Education Required – High school diploma or equivalent
Preferred – Associate’s Degree
Work Experience Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service–related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
Certifications Preferred – Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty‑based certification)
Knowledge, Skills & Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows‑style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
Skills to effectively present information and respond to questions from patients and customers, with proficiency.
Skills to solve practical problems and deal with high‑stress situations while maintaining a high quality of professionalism.
Good organizational, time management, and conflict resolution skills.
Excellent decision‑making skills; good analytical skills with a strong attention to detail are necessary.
Ability to work collaboratively with other departments.
Ability to exercise sound judgment in handling/escalating difficult situations.
Job Duties
Provide excellent customer service to all patients, guests, and family members.
Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co‑pays, deductibles and self‑pay portions due.
Performs financial analysis of each case and informs patient of financial responsibility.
Balances cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter‑personal conflicts.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Physical & Environmental Demands Sedentary work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Equal Opportunity Statement The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Application Are you ready to make a difference? Apply Today!
#J-18808-Ljbffr