Eaton
Field Service Area Supervisor (KY, TN, NC)
Eaton, Raleigh, North Carolina, United States, 27601
Field Service Area Supervisor
Join to apply for the
Field Service Area Supervisor
role at
Eaton
in Eaton’s Critical Power Solutions Division. This position is remote from a home office but will be based in the following geographies: Louisville, KY; Lexington, KY; Nashville, TN; Charlotte, NC; Raleigh, NC. Relocation assistance will be provided if needed.
The expected annual salary range for this role is $124,000 - $182,000. This position is also eligible for a variable incentive program.
The
Field Service Area Supervisor
is responsible for directing and coordinating the activities of the UPS Field Service regional operations toward achieving sales, profit, and growth goals, while continually improving quality and customer service levels within the UPS service groups. As the window to the local market, the Area Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near‑term revenue and positioning Eaton for larger wins in the future. The Area Supervisor is responsible for leading and developing direct reports, field service electronics technicians, to drive top performance and world‑class customer support.
What You’ll Do
Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers.
Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, and communication. Provide leadership and direction to ensure professional growth for technicians.
Act as a sales and marketing agent in conjunction with the Sales Team to ensure top line sales objectives are met. Identify and develop prospective new customers. Keep current on the trends and significant issues in the local marketplace.
Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly and even daily basis. Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects.
Handle escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
Be a good corporate citizenship and demonstrate behavior aligned with the Eaton Leadership profile.
Qualifications Required (Basic) Qualifications
Bachelor’s Degree from an accredited institution
Minimum of two (2) years of supervisory experience
Possess and maintain a valid and unrestricted driver’s license
Must be legally authorized to work in the United States without company sponsorship
Preferred Qualifications
Experience leading a remote team
Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
Large technical project leadership experience
Previous experience with hyperscale customers
Skills
Demonstrated leadership qualities aligned with the Eaton Leader profile.
Strong financial and business acumen.
Strong collaborative skills; ability to successfully work in a matrix environment.
Demonstrated success in: a) driving zero incident safety culture; b) performance results; c) building high performance teams; d) leading cross‑functionally; e) developing and retaining leaders; f) driving organizational change.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Appliances, Electrical, and Electronics Manufacturing
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Field Service Area Supervisor
role at
Eaton
in Eaton’s Critical Power Solutions Division. This position is remote from a home office but will be based in the following geographies: Louisville, KY; Lexington, KY; Nashville, TN; Charlotte, NC; Raleigh, NC. Relocation assistance will be provided if needed.
The expected annual salary range for this role is $124,000 - $182,000. This position is also eligible for a variable incentive program.
The
Field Service Area Supervisor
is responsible for directing and coordinating the activities of the UPS Field Service regional operations toward achieving sales, profit, and growth goals, while continually improving quality and customer service levels within the UPS service groups. As the window to the local market, the Area Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near‑term revenue and positioning Eaton for larger wins in the future. The Area Supervisor is responsible for leading and developing direct reports, field service electronics technicians, to drive top performance and world‑class customer support.
What You’ll Do
Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers.
Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, and communication. Provide leadership and direction to ensure professional growth for technicians.
Act as a sales and marketing agent in conjunction with the Sales Team to ensure top line sales objectives are met. Identify and develop prospective new customers. Keep current on the trends and significant issues in the local marketplace.
Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly and even daily basis. Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects.
Handle escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
Be a good corporate citizenship and demonstrate behavior aligned with the Eaton Leadership profile.
Qualifications Required (Basic) Qualifications
Bachelor’s Degree from an accredited institution
Minimum of two (2) years of supervisory experience
Possess and maintain a valid and unrestricted driver’s license
Must be legally authorized to work in the United States without company sponsorship
Preferred Qualifications
Experience leading a remote team
Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
Large technical project leadership experience
Previous experience with hyperscale customers
Skills
Demonstrated leadership qualities aligned with the Eaton Leader profile.
Strong financial and business acumen.
Strong collaborative skills; ability to successfully work in a matrix environment.
Demonstrated success in: a) driving zero incident safety culture; b) performance results; c) building high performance teams; d) leading cross‑functionally; e) developing and retaining leaders; f) driving organizational change.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Appliances, Electrical, and Electronics Manufacturing
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