Bank of America
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
Bank of America, California, Missouri, United States, 65018
Relationship Banker - Central Heights Market, Bilingual Mandarin Required
Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
This role involves engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. The position also requires deep conversations with clients to gain knowledge of their financial and life priorities and connect them to solutions that meet those goals.
Responsibilities
Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet financial needs.
Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Required Qualifications
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Effective collaborator; builds and nurtures strong relationships.
Passionate, committed and drives to deliver an experience that improves clients’ financial lives.
Confident in identifying solutions for new and existing clients based on their needs.
Effective communicator, comfortable engaging all clients.
Adaptable; learns and adapts to new information and technology platforms.
Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
Strong critical thinking and problem‑solving skills to meet clients’ needs.
Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
Manages time and capacity efficiently.
Focused on results, acting in the best interest of the client.
Flexible to work weekends and/or extended hours as needed.
Bilingual in Mandarin (required).
Desired Qualifications
Experience in financial services and knowledge of industry products and solutions.
At least one year of successful sales experience in a salary plus incentive environment with individual sales goals.
Six months of cash handling experience.
Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration, or finance.
Skills
Adaptability
Business Acumen
Customer and Client Focus
Oral Communications
Problem Solving
Account Management
Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Business Development
Pipeline Management
Prospecting
Referral Identification
Referral Management
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent.
Bilingual Mandarin is required.
Shift: 1st shift (United States of America)
Hours Per Week: 40
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Finance and Sales
Industries: Banking
Legal Disclaimer: The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC/loan Originator.
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This role involves engaging clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. The position also requires deep conversations with clients to gain knowledge of their financial and life priorities and connect them to solutions that meet those goals.
Responsibilities
Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet financial needs.
Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Required Qualifications
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Effective collaborator; builds and nurtures strong relationships.
Passionate, committed and drives to deliver an experience that improves clients’ financial lives.
Confident in identifying solutions for new and existing clients based on their needs.
Effective communicator, comfortable engaging all clients.
Adaptable; learns and adapts to new information and technology platforms.
Confident in educating clients on how to conduct simple banking transactions through self‑service technologies (ATM, online banking, mobile banking).
Strong critical thinking and problem‑solving skills to meet clients’ needs.
Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
Manages time and capacity efficiently.
Focused on results, acting in the best interest of the client.
Flexible to work weekends and/or extended hours as needed.
Bilingual in Mandarin (required).
Desired Qualifications
Experience in financial services and knowledge of industry products and solutions.
At least one year of successful sales experience in a salary plus incentive environment with individual sales goals.
Six months of cash handling experience.
Bachelor’s Degree or business‑relevant Associate’s Degree such as business management, business administration, or finance.
Skills
Adaptability
Business Acumen
Customer and Client Focus
Oral Communications
Problem Solving
Account Management
Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Business Development
Pipeline Management
Prospecting
Referral Identification
Referral Management
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent.
Bilingual Mandarin is required.
Shift: 1st shift (United States of America)
Hours Per Week: 40
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Finance and Sales
Industries: Banking
Legal Disclaimer: The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC/loan Originator.
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