City of Lubbock
Summary
Operates emergency communications equipment, which receives and dispatches police emergency calls via telephone and electronic dispatch equipment. Also operates various online data entry terminals. The Communications Center is a 24/7/365 operation so you will be required to work nights, weekends, holidays, and overtime.
Essential Functions
Operate sophisticated phone systems to receive emergency or non-emergency calls, obtain necessary information from callers, and enter information into the CAD system.
Operate radio console to dispatch police officers based on nature of call and availability of units.
Maintain radio contact with police officers, dispatch additional officers or appropriate assistance as required or requested, and relay essential information to police officers.
Possess or acquire the ability to multitask while listening to radio traffic, listening to the caller on the phone, working with multiple computer programs, and typing information into the computer at the same time.
Maintain records and data in accordance with department procedures.
Attain advanced geographic knowledge of the City; determine proper routing of incidents based on location.
Become proficient and attain advanced knowledge in police computer systems, including TLETS and TCIC, and related systems and databases.
Route, transmit, and interpret messages sent/received through these systems.
Participate and attend job related meetings and training.
Perform related duties as required.
Qualifications Completion of a high school diploma or the equivalent; or any combination of relevant education and experience which provides the following: high school diploma, high school equivalency, or any combination of relevant education and experience which provides the following.
Each trainee begins employment in probationary status for the first six months. During this period the trainee may be disciplined and/or dismissed for failure to perform assigned duties and responsibilities.
Training Training for a dispatcher consists of three phases: call take, radio operator I, and radio operator II. Each training phase is divided into two segments: classroom training and on-the-job training. The trainee must demonstrate acceptable skill and knowledge by completing an online typing test, achieving 50 words per minute with 95% accuracy, and a written comprehensive examination with a passing score of 80%. The trainee must also complete written daily observation reports during on-the-job training.
Automatic Disqualifiers
ANY CLASS B MISDEMEANOR CONVICTION WITHIN THE LAST 10 YEARS
ANY CLASS A MISDEMEANOR, FELONY CONVICTION, OR FAMILY VIOLENCE CONVICTION
Knowledge and Abilities
Emergency Communications Procedures and related procedures of the Lubbock Police departments; and of related systems, subsystems, computer programs and software used for law enforcement and dispatch purposes.
Acquire a Basic Telecommunicator Operator license within 1 year of employment.
Record computer data rapidly and accurately.
Hear at a level commensurate with working conditions; pass hearing and vision exam; pass psychological exam.
Remain emotionally stable during periods of emergency and stress; extract information from distraught callers.
Related emergency situation experience preferred.
Maintain security and confidentiality.
Maintain continuous working knowledge of the City's geography.
Read, comprehend, and communicate both verbally and in writing; effectively administer communications.
Use tact and courtesy in maintaining effective working relationships with department employees, city supervisors, and the general public.
Physical Requirements
Continuously sit during the shift.
Occasionally lift and carry up to 10 pounds.
Occasionally reach above shoulder height.
Continuously work with the fingers.
Continuously coordinate eye, hand and foot to operate radio and related equipment.
Continuously talk, see and hear.
Benefits The City of Lubbock provides a comprehensive, cost‑effective health and welfare package. To view the employee benefits click here.
Compensation Lubbock, TX $97,300.00 – $125,544.00
Shift Differential and Additional Pay Shift differential, certification pay, and bilingual pay are offered after full training.
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Essential Functions
Operate sophisticated phone systems to receive emergency or non-emergency calls, obtain necessary information from callers, and enter information into the CAD system.
Operate radio console to dispatch police officers based on nature of call and availability of units.
Maintain radio contact with police officers, dispatch additional officers or appropriate assistance as required or requested, and relay essential information to police officers.
Possess or acquire the ability to multitask while listening to radio traffic, listening to the caller on the phone, working with multiple computer programs, and typing information into the computer at the same time.
Maintain records and data in accordance with department procedures.
Attain advanced geographic knowledge of the City; determine proper routing of incidents based on location.
Become proficient and attain advanced knowledge in police computer systems, including TLETS and TCIC, and related systems and databases.
Route, transmit, and interpret messages sent/received through these systems.
Participate and attend job related meetings and training.
Perform related duties as required.
Qualifications Completion of a high school diploma or the equivalent; or any combination of relevant education and experience which provides the following: high school diploma, high school equivalency, or any combination of relevant education and experience which provides the following.
Each trainee begins employment in probationary status for the first six months. During this period the trainee may be disciplined and/or dismissed for failure to perform assigned duties and responsibilities.
Training Training for a dispatcher consists of three phases: call take, radio operator I, and radio operator II. Each training phase is divided into two segments: classroom training and on-the-job training. The trainee must demonstrate acceptable skill and knowledge by completing an online typing test, achieving 50 words per minute with 95% accuracy, and a written comprehensive examination with a passing score of 80%. The trainee must also complete written daily observation reports during on-the-job training.
Automatic Disqualifiers
ANY CLASS B MISDEMEANOR CONVICTION WITHIN THE LAST 10 YEARS
ANY CLASS A MISDEMEANOR, FELONY CONVICTION, OR FAMILY VIOLENCE CONVICTION
Knowledge and Abilities
Emergency Communications Procedures and related procedures of the Lubbock Police departments; and of related systems, subsystems, computer programs and software used for law enforcement and dispatch purposes.
Acquire a Basic Telecommunicator Operator license within 1 year of employment.
Record computer data rapidly and accurately.
Hear at a level commensurate with working conditions; pass hearing and vision exam; pass psychological exam.
Remain emotionally stable during periods of emergency and stress; extract information from distraught callers.
Related emergency situation experience preferred.
Maintain security and confidentiality.
Maintain continuous working knowledge of the City's geography.
Read, comprehend, and communicate both verbally and in writing; effectively administer communications.
Use tact and courtesy in maintaining effective working relationships with department employees, city supervisors, and the general public.
Physical Requirements
Continuously sit during the shift.
Occasionally lift and carry up to 10 pounds.
Occasionally reach above shoulder height.
Continuously work with the fingers.
Continuously coordinate eye, hand and foot to operate radio and related equipment.
Continuously talk, see and hear.
Benefits The City of Lubbock provides a comprehensive, cost‑effective health and welfare package. To view the employee benefits click here.
Compensation Lubbock, TX $97,300.00 – $125,544.00
Shift Differential and Additional Pay Shift differential, certification pay, and bilingual pay are offered after full training.
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