Health Partners Management Group
Lead Medical Appointment Scheduler
Health Partners Management Group, Granite Heights, Wisconsin, United States
Medical Appointment Scheduler
– Health Partners Management Group (HPMG)
Company Overview Health Partners Management Group, Inc (HPMG) is a government contracting company located in Poplar Bluff, Missouri. HPMG currently holds a contract with the Federal Government. The employee will be a W-2 employee for HPMG, not a government employee.
Summary Schedule appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, the position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.
Location Travis Air Force Base, CA
Mandatory Knowledge and Skills
Fully qualified typist with a minimum of 50 WPM.
Clear spoken and written English language skills.
Use of standard office equipment such as personal computers, copiers, fax machines, and telephone systems.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
BLS Certification Basic Life Support (BLS) certification required and must stay current. Certification must be through the American Heart Association.
Education High school diploma or General Educational Development (GED) equivalence.
Experience At least 6 months of experience in medical office scheduling.
Work Environment & Physical Requirements Work is mainly sedentary but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
Unique Military Health Care Systems/Procedures
Armed Forces Health Longitudinal Technology Application (AHLTA)
Composite Health Care Systems (CHCS) and/or MHS GENESIS
Defense Enrollment Eligibility Reporting System (DEERS)
Performance Outcomes
Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
Maintain appointment schedules using a government computer system (MHS GENESIS).
Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in the computer system, such as newborns.
Maintain accurate and up-to-date patient schedules and logs. Utilize the government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Validate basic patient demographic information prior to booking appointment for patients. Make required updates.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promote consult/referral specialty medical care within the MTF or at civilian facilities. Provide patient with specific visit instruction.
Confirm medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the government computer system, standard protocols and individual clinic guidelines as needed.
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– Health Partners Management Group (HPMG)
Company Overview Health Partners Management Group, Inc (HPMG) is a government contracting company located in Poplar Bluff, Missouri. HPMG currently holds a contract with the Federal Government. The employee will be a W-2 employee for HPMG, not a government employee.
Summary Schedule appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, the position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.
Location Travis Air Force Base, CA
Mandatory Knowledge and Skills
Fully qualified typist with a minimum of 50 WPM.
Clear spoken and written English language skills.
Use of standard office equipment such as personal computers, copiers, fax machines, and telephone systems.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
BLS Certification Basic Life Support (BLS) certification required and must stay current. Certification must be through the American Heart Association.
Education High school diploma or General Educational Development (GED) equivalence.
Experience At least 6 months of experience in medical office scheduling.
Work Environment & Physical Requirements Work is mainly sedentary but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
Unique Military Health Care Systems/Procedures
Armed Forces Health Longitudinal Technology Application (AHLTA)
Composite Health Care Systems (CHCS) and/or MHS GENESIS
Defense Enrollment Eligibility Reporting System (DEERS)
Performance Outcomes
Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
Maintain appointment schedules using a government computer system (MHS GENESIS).
Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in the computer system, such as newborns.
Maintain accurate and up-to-date patient schedules and logs. Utilize the government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Validate basic patient demographic information prior to booking appointment for patients. Make required updates.
Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promote consult/referral specialty medical care within the MTF or at civilian facilities. Provide patient with specific visit instruction.
Confirm medical records are available for upcoming appointments on provider schedules.
May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the government computer system, standard protocols and individual clinic guidelines as needed.
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