COMFORT SYSTEMS
(USA) Asset Protection Operations Coach
COMFORT SYSTEMS, North Tonawanda, New York, United States
Position Summary
This role drives sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory level cleanliness, and community needs assessment. The position oversees stocking and rotation of merchandise, display setup, cleaning and organization, and secure fragile and high shrink merchandise. The manager leads and develops teams by teaching, training, actively listening to associates, touring stores and providing feedback. The manager tours to teach, communicate and collaborate with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising, and company direction. The manager introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively. The manager models and demonstrates exceptional customer service standards to store associates, following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints and issues are successfully resolved, and developing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
The manager provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. The manager controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data audits results and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, influencing the implementation and execution of control corrections, and training managers and associates operational controls and processes in multiple stores.
The manager detects, investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports and providing court room testimony as needed, partnering with other investigative entities, monitoring safety and risk controls within a facility, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews and implementing plans to improve workplace safety, managing facility level training and execution of asset protection safety and claims and receiving procedures, reviewing the application of policies and procedures compliance guidelines for example cold chain hazardous materials and operational controls, identifying gaps in expectations, determining training needs, developing and delivering training as needed, managing claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims, and maintaining documentation and reporting. The manager coordinates, completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
The manager ensures compliance with company policies and procedures, supports company mission values, and standards of ethics and integrity by implementing related action plans utilizing and supporting the OpenDoor Policy and providing direction and guidance on applying these in executing business processes and practices, respecting the individual, building high performing teams, embracing differences in people cultures ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform.
The manager respects the individual, works collaboratively, builds strong and trusting relationships, communicates with impact energy and positivity to motivate and influence. The manager attracts and retains the best talent, empowers and develops talent and recognizes others contributions and accomplishments, acts with integrity, serves our customers and members, delivers results while putting the customer first, considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans, serves our customers and members, makes decisions based on data insights and analysis, balances short and long term priorities and considers our customers, fellow associates shareholders suppliers business partners and communities when making plans, strives for excellence, displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvement, adopts and encourages the use of new technologies and skills, supports others through change.
What You’ll Do Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory level cleanliness, and community needs assessment. Oversee stocking and rotation of merchandise, set up cleaning and organizing product displays, secure fragile and high shrink merchandise. Lead and develop teams effectively by teaching, training and actively listening to associates, touring stores, providing feedback, communicating and collaborating at all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, communicating business objectives to teams, and modeling exceptional customer service standards, following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs and complaints are resolved, developing action plans to correct deficiencies, and providing process improvement leadership.
Supervise hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Control unexplained loss of merchandise, improve profitability, build accountability for policies and procedures, measure adherence to loss prevention policies and procedures, review variances to inventory reports, conduct operational and pre-inventory reviews, gather audit results and monitor deficiency trends, identify improvement opportunities, communicate and work with managers and associates, influence control corrections, train managers and associates on operational controls, detect, investigate and resolve violations of company policies and criminal activities, conduct investigations, gather evidence, write reports and testify, partner with investigative entities, monitor safety and risk controls, supervise safety teams, identify accident trends, observe practices, provide training on accident prevention, communicate plans to minimize accidents, oversee safety reviews, manage facility training, implement asset protection safety, claims and receiving procedures, review policies and procedures compliance guidelines, identify gaps, develop training, manage claims and receiving operations, maintain documentation, coordinate job related activities, develop relationships with stakeholders, meet customer and business needs, identify and communicate goals, build accountability for progress, identify improvement opportunities, demonstrate adaptability, promote continuous learning, ensure compliance with company policies and procedures, support company values and standards of ethics and integrity, respect individuals, build high performing teams, embrace differences, create culture of belonging, motivate and influence, attract and retain talent, empower and develop talent, act with integrity, serve customers, deliver results, apply EDLP and EDLC, make decisions based on data, balance priorities, consider stakeholders, strive for excellence, demonstrate curiosity, take risks, encourage learning, drive continuous improvement, adopt new technologies, and support change.
Minimum Qualifications Completion of 2 years of college. Option 2: 1 year’s experience as a supervisor in a multi-department environment. Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment. Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing). If applicable, acquisition of a current state-issued Certificate of Eligibility. If applicable, successful completion of criminal background check and/or firearms authorized training. Associates will be required to attend and successfully complete all job-required training and assessments (e.g., Academy trainings, Open Door trainings, etc.).
Preferred Qualifications Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports including performance management, mentoring, hiring and firing, Investigative experience, Bachelor degrees in Business or Criminal Justice.
Primary Location 886 Niagara Falls Blvd, North Tonawanda, NY 14120-2006, United States of America
Benefits We offer competitive pay, performance-based bonus awards, health benefits (medical, vision, dental), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, voting), short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, Live Better U education benefit program for full-time and part-time associates, tuition, books, and fees fully paid by Walmart.
Compensation Annual salary range: $65,000.00 - $80,000.00. Additional compensation may include regional pay zone (RPZ) based on location, and complex structure based on external factors. State pay differential may apply.
EEO Statement Walmart and its subsidiaries are committed to maintaining a drug-free workplace and a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, and perspectives—while being inclusive of all people.
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The manager provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. The manager controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data audits results and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, influencing the implementation and execution of control corrections, and training managers and associates operational controls and processes in multiple stores.
The manager detects, investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports and providing court room testimony as needed, partnering with other investigative entities, monitoring safety and risk controls within a facility, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplace practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews and implementing plans to improve workplace safety, managing facility level training and execution of asset protection safety and claims and receiving procedures, reviewing the application of policies and procedures compliance guidelines for example cold chain hazardous materials and operational controls, identifying gaps in expectations, determining training needs, developing and delivering training as needed, managing claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims, and maintaining documentation and reporting. The manager coordinates, completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
The manager ensures compliance with company policies and procedures, supports company mission values, and standards of ethics and integrity by implementing related action plans utilizing and supporting the OpenDoor Policy and providing direction and guidance on applying these in executing business processes and practices, respecting the individual, building high performing teams, embracing differences in people cultures ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform.
The manager respects the individual, works collaboratively, builds strong and trusting relationships, communicates with impact energy and positivity to motivate and influence. The manager attracts and retains the best talent, empowers and develops talent and recognizes others contributions and accomplishments, acts with integrity, serves our customers and members, delivers results while putting the customer first, considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans, serves our customers and members, makes decisions based on data insights and analysis, balances short and long term priorities and considers our customers, fellow associates shareholders suppliers business partners and communities when making plans, strives for excellence, displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvement, adopts and encourages the use of new technologies and skills, supports others through change.
What You’ll Do Drive sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory level cleanliness, and community needs assessment. Oversee stocking and rotation of merchandise, set up cleaning and organizing product displays, secure fragile and high shrink merchandise. Lead and develop teams effectively by teaching, training and actively listening to associates, touring stores, providing feedback, communicating and collaborating at all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, communicating business objectives to teams, and modeling exceptional customer service standards, following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs and complaints are resolved, developing action plans to correct deficiencies, and providing process improvement leadership.
Supervise hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, communicating consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Control unexplained loss of merchandise, improve profitability, build accountability for policies and procedures, measure adherence to loss prevention policies and procedures, review variances to inventory reports, conduct operational and pre-inventory reviews, gather audit results and monitor deficiency trends, identify improvement opportunities, communicate and work with managers and associates, influence control corrections, train managers and associates on operational controls, detect, investigate and resolve violations of company policies and criminal activities, conduct investigations, gather evidence, write reports and testify, partner with investigative entities, monitor safety and risk controls, supervise safety teams, identify accident trends, observe practices, provide training on accident prevention, communicate plans to minimize accidents, oversee safety reviews, manage facility training, implement asset protection safety, claims and receiving procedures, review policies and procedures compliance guidelines, identify gaps, develop training, manage claims and receiving operations, maintain documentation, coordinate job related activities, develop relationships with stakeholders, meet customer and business needs, identify and communicate goals, build accountability for progress, identify improvement opportunities, demonstrate adaptability, promote continuous learning, ensure compliance with company policies and procedures, support company values and standards of ethics and integrity, respect individuals, build high performing teams, embrace differences, create culture of belonging, motivate and influence, attract and retain talent, empower and develop talent, act with integrity, serve customers, deliver results, apply EDLP and EDLC, make decisions based on data, balance priorities, consider stakeholders, strive for excellence, demonstrate curiosity, take risks, encourage learning, drive continuous improvement, adopt new technologies, and support change.
Minimum Qualifications Completion of 2 years of college. Option 2: 1 year’s experience as a supervisor in a multi-department environment. Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment. Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/or licensing). If applicable, acquisition of a current state-issued Certificate of Eligibility. If applicable, successful completion of criminal background check and/or firearms authorized training. Associates will be required to attend and successfully complete all job-required training and assessments (e.g., Academy trainings, Open Door trainings, etc.).
Preferred Qualifications Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports including performance management, mentoring, hiring and firing, Investigative experience, Bachelor degrees in Business or Criminal Justice.
Primary Location 886 Niagara Falls Blvd, North Tonawanda, NY 14120-2006, United States of America
Benefits We offer competitive pay, performance-based bonus awards, health benefits (medical, vision, dental), financial benefits (401(k), stock purchase, company-paid life insurance), paid time off (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, voting), short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, Live Better U education benefit program for full-time and part-time associates, tuition, books, and fees fully paid by Walmart.
Compensation Annual salary range: $65,000.00 - $80,000.00. Additional compensation may include regional pay zone (RPZ) based on location, and complex structure based on external factors. State pay differential may apply.
EEO Statement Walmart and its subsidiaries are committed to maintaining a drug-free workplace and a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, and perspectives—while being inclusive of all people.
#J-18808-Ljbffr