Kansas City Symphony
Front Desk & Box Office Coordinator - Welcoming & Organized
Kansas City Symphony, Kansas City, Missouri, United States, 64101
Chief Financial Officer at Kansas City Symphony
Summary
The Receptionist & Office Coordinator plays a key role in creating a welcoming and professional environment at the Kansas City Symphony. This front-facing position combines customer service, administrative support, box office assistance, and facilities coordination. The ideal candidate is friendly, detail-oriented, and highly organized, with a commitment to delivering excellent service to patrons, staff, and visitors.
Essential Duties and Responsibilities include the following:
Provide exemplary customer service to all patrons, both over the telephone and in person
Maintain highest level of product knowledge and enthusiasm
Act as Symphony representative at the Shirley Bush Helzberg Symphony House
Maintain an organized & professional reception desk
Box Office Duties:
Achieve sales/solicitations/data management success
Maximize patron participation by offering additional opportunities
Answer incoming phone calls and accurately process orders using Tessitura ticketing software
Facilitate ticket purchases in person at the Symphony offices
Fulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructed
Initiate outgoing telephone sales calls
Assist marketing department by communicating customer feedback
Process online submissions (student season passes, complimentary offers, etc)
Help patrons exchange tickets, and solve simple customer service issues
Administrative & Facilities Duties:
Provide clerical support to other departments
Greet all building guests and direct them to the proper location or assist with their needs
Be the point of telephone contact when someone desires to speak with the operator when calling in (instead of using the staff directory)
Knowledge of daily events & appointments in the building including maintaining the the online room calendars.
Point of contact for the shared copier/printer maintenance – (order toner, put in service requests, track service tickets)
Point of contact for general building maintenance requests (initiate & monitor maintenance tickets)
Oversee general office supplies and break room supplies, including purchasing and budget tracking
Oversee & manage breakroom equipment & dishes, including daily preparation of coffee
Daily processing of both incoming and outgoing mail
Receipt of packages delivered to Symphony House and distribution to appropriate personnel
Preparation of daily check report
Opening & closing of outside gates at open & close of business
Other duties as assigned or requested by the KCS management team
Qualifications:
Diplomacy and pleasant manner essential.
Exceptional organizational abilities and acute attention to details and deadlines.
Ability to work efficiently and effectively under pressure managing multiple priorities.
Public manner which enhances the perception of the KCS as a well-run and professional organization.
Team player with a high degree of personal initiative and drive.
Tactful, discreet, calm under pressure.
Education and Experience:
Bachelor’s Degree preferred
1-2 years sales and/or customer service experience
Classical music interest or willingness to learn
Microsoft Office – Excel and Word
Ticketing or CRM software knowledge (or ability to learn quickly)
Basic math skills
Language Skills:
Superior verbal and written communication skills
Friendly and helpful personality, pleasing telephone manners
Physical Demands
Sitting at the computer for several hours at a time
Using a telephone and/or head set
Carrying boxes of supplies to various areas
Position is located in an office.
It is sometimes necessary to attend meetings at the Kauffman Center for the Performing Arts or other off-site locations.
Must be able to work varied hours – primarily days, with evenings and weekends as needed occasionally for special events. Example: Memorial Day weekend concert
The Kansas City Symphony is an Equal Opportunity Employer. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.
Seniority level Entry level
Employment type Full-time
Job function Customer Service, Sales, and Other
Industries Performing Arts and Non-profit Organizations
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Receptionist jobs in
Kansas City, MO .
#J-18808-Ljbffr
The Receptionist & Office Coordinator plays a key role in creating a welcoming and professional environment at the Kansas City Symphony. This front-facing position combines customer service, administrative support, box office assistance, and facilities coordination. The ideal candidate is friendly, detail-oriented, and highly organized, with a commitment to delivering excellent service to patrons, staff, and visitors.
Essential Duties and Responsibilities include the following:
Provide exemplary customer service to all patrons, both over the telephone and in person
Maintain highest level of product knowledge and enthusiasm
Act as Symphony representative at the Shirley Bush Helzberg Symphony House
Maintain an organized & professional reception desk
Box Office Duties:
Achieve sales/solicitations/data management success
Maximize patron participation by offering additional opportunities
Answer incoming phone calls and accurately process orders using Tessitura ticketing software
Facilitate ticket purchases in person at the Symphony offices
Fulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructed
Initiate outgoing telephone sales calls
Assist marketing department by communicating customer feedback
Process online submissions (student season passes, complimentary offers, etc)
Help patrons exchange tickets, and solve simple customer service issues
Administrative & Facilities Duties:
Provide clerical support to other departments
Greet all building guests and direct them to the proper location or assist with their needs
Be the point of telephone contact when someone desires to speak with the operator when calling in (instead of using the staff directory)
Knowledge of daily events & appointments in the building including maintaining the the online room calendars.
Point of contact for the shared copier/printer maintenance – (order toner, put in service requests, track service tickets)
Point of contact for general building maintenance requests (initiate & monitor maintenance tickets)
Oversee general office supplies and break room supplies, including purchasing and budget tracking
Oversee & manage breakroom equipment & dishes, including daily preparation of coffee
Daily processing of both incoming and outgoing mail
Receipt of packages delivered to Symphony House and distribution to appropriate personnel
Preparation of daily check report
Opening & closing of outside gates at open & close of business
Other duties as assigned or requested by the KCS management team
Qualifications:
Diplomacy and pleasant manner essential.
Exceptional organizational abilities and acute attention to details and deadlines.
Ability to work efficiently and effectively under pressure managing multiple priorities.
Public manner which enhances the perception of the KCS as a well-run and professional organization.
Team player with a high degree of personal initiative and drive.
Tactful, discreet, calm under pressure.
Education and Experience:
Bachelor’s Degree preferred
1-2 years sales and/or customer service experience
Classical music interest or willingness to learn
Microsoft Office – Excel and Word
Ticketing or CRM software knowledge (or ability to learn quickly)
Basic math skills
Language Skills:
Superior verbal and written communication skills
Friendly and helpful personality, pleasing telephone manners
Physical Demands
Sitting at the computer for several hours at a time
Using a telephone and/or head set
Carrying boxes of supplies to various areas
Position is located in an office.
It is sometimes necessary to attend meetings at the Kauffman Center for the Performing Arts or other off-site locations.
Must be able to work varied hours – primarily days, with evenings and weekends as needed occasionally for special events. Example: Memorial Day weekend concert
The Kansas City Symphony is an Equal Opportunity Employer. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.
Seniority level Entry level
Employment type Full-time
Job function Customer Service, Sales, and Other
Industries Performing Arts and Non-profit Organizations
Inferred from the description for this job Medical insurance
Vision insurance
401(k)
Disability insurance
Get notified about new Receptionist jobs in
Kansas City, MO .
#J-18808-Ljbffr