DCI Donor Services, Inc.
Family Care Coordinator
DCI Donor Services, Inc., Albuquerque, New Mexico, United States, 87101
Join to apply for the
Family Care Coordinator
role at
DCI Donor Services, Inc.
New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at NMDS is to save lives through organ donation and we want professionals who can communicate in difficult situations and build relationships with patients and their families, similar to counseling or patient relations. This position will work with organ donor families, hospital personnel, physicians, and other team members from NMDS to navigate the donation process. The primary work environment is in hospital settings throughout New Mexico. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are essential.
What is a Family Care Coordinator Family Care Coordinators (FCCs) support and educate the potential donor’s next-of-kin regarding donation options. FCCs determine family dynamics and assess the family’s understanding of the patient’s prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor’s family.
Company Overview And Mission New Mexico Donor Services is the designated organ procurement organization (OPO) for the state of New Mexico – and is a member of the DCI Donor Services family. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services, and manages the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by how we serve donor families and recipients. Our mission is to end the transplant waiting list and extend the gift of life through mobile technology and community support. We are committed to diversity, equity, and inclusion and ensure all communities feel welcome and safe.
Key Responsibilities
Determine family dynamics and assess the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
Initiate the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration and provide families with the detailed information required to give legal informed authorization for anatomical donation.
Respond on site independently or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined by policy and procedure.
Communicate with the attending physician and other members of the health care team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
Obtain authorization for donation per UAGA and verify appropriate medical and legal documentation necessary.
Visually assess donors, interpret charts, document information and communicate findings.
Collaborate with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course and maintain communication with hospital staff and attending physician regarding the donor family’s understanding of the prognosis, acting as a family advocate to the health care team as necessary.
Provide education to hospital staff regarding authorization, family care process and donation process.
Perform other duties as assigned. Responsibilities may change with increased donor activity.
The Family Care Coordinator will work between 12–15 days per month and be on call for periods of up to 24 hours.
The Ideal Candidate Will Have
A bachelor’s degree
2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
Knowledge of medical and legal principles of authorization, donor evaluation, and management
Exceptional teamwork, communication, and conflict management skills
Valid driver’s license with ability to pass MVR underwriting requirements
We Offer a Competitive Compensation Package Including
Up to 184 hours of PTO your first year
Up to 72 hours of sick time your first year
Two medical plans (PPO or HDHP), dental, and vision coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Meal per diems when actively on cases
New employees must have their first dose of the COVID-19 vaccine by their potential start date or supply proof of vaccination.
You will receive a confirmation email upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions for the video screening will be included in the confirmation email. You must complete the video screening within 48 hours from submission of your application to be considered for the position.
#J-18808-Ljbffr
Family Care Coordinator
role at
DCI Donor Services, Inc.
New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission at NMDS is to save lives through organ donation and we want professionals who can communicate in difficult situations and build relationships with patients and their families, similar to counseling or patient relations. This position will work with organ donor families, hospital personnel, physicians, and other team members from NMDS to navigate the donation process. The primary work environment is in hospital settings throughout New Mexico. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are essential.
What is a Family Care Coordinator Family Care Coordinators (FCCs) support and educate the potential donor’s next-of-kin regarding donation options. FCCs determine family dynamics and assess the family’s understanding of the patient’s prognosis to aid in the donation process. They work alongside other clinical team members and hospital staff to be both an advocate for donation and a resource to the donor’s family.
Company Overview And Mission New Mexico Donor Services is the designated organ procurement organization (OPO) for the state of New Mexico – and is a member of the DCI Donor Services family. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services, and manages the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by how we serve donor families and recipients. Our mission is to end the transplant waiting list and extend the gift of life through mobile technology and community support. We are committed to diversity, equity, and inclusion and ensure all communities feel welcome and safe.
Key Responsibilities
Determine family dynamics and assess the family’s understanding of the patient’s prognosis when appropriate to initiate the donation discussion.
Initiate the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration and provide families with the detailed information required to give legal informed authorization for anatomical donation.
Respond on site independently or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined by policy and procedure.
Communicate with the attending physician and other members of the health care team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
Obtain authorization for donation per UAGA and verify appropriate medical and legal documentation necessary.
Visually assess donors, interpret charts, document information and communicate findings.
Collaborate with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course and maintain communication with hospital staff and attending physician regarding the donor family’s understanding of the prognosis, acting as a family advocate to the health care team as necessary.
Provide education to hospital staff regarding authorization, family care process and donation process.
Perform other duties as assigned. Responsibilities may change with increased donor activity.
The Family Care Coordinator will work between 12–15 days per month and be on call for periods of up to 24 hours.
The Ideal Candidate Will Have
A bachelor’s degree
2–4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
Knowledge of medical and legal principles of authorization, donor evaluation, and management
Exceptional teamwork, communication, and conflict management skills
Valid driver’s license with ability to pass MVR underwriting requirements
We Offer a Competitive Compensation Package Including
Up to 184 hours of PTO your first year
Up to 72 hours of sick time your first year
Two medical plans (PPO or HDHP), dental, and vision coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Meal per diems when actively on cases
New employees must have their first dose of the COVID-19 vaccine by their potential start date or supply proof of vaccination.
You will receive a confirmation email upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions for the video screening will be included in the confirmation email. You must complete the video screening within 48 hours from submission of your application to be considered for the position.
#J-18808-Ljbffr