moomoo
Brand Store Financial Customer Experience Associate
Posted 4 days ago. Be among the first 25 applicants.
About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker‑dealers and a cryptocurrency brokerage, all operating under Futu Holdings Limited (Nasdaq: FUTU). Our core mission is to innovate the investing landscape through a digitised brokerage and wealth management platform designed to elevate the investment experience.
Key Entities:
Futu Clearing Inc.: An SEC registered FINRA member delivering top‑tier clearing and execution services globally.
Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets.
Moomoo Technology Inc.: Offers a data‑rich trading platform with insights and tools to enhance trading strategies (not a licensed broker‑dealer).
About Our Role We are seeking a highly motivated and outgoing Financial Customer Experience Associate to support moomoo's in‑person activations in our NYC Brand Store. In this role, you will drive sales, build customer relationships, and handle live customer support. This hands‑on position is ideal for someone who thrives in high‑energy environments and has a passion for finance and the U.S. stock market.
Key Responsibilities
Financial Expertise – Learn and maintain deep knowledge of moomoo’s history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients.
Sales & Promotions Management – Support on‑site sales and promotion efforts.
Client Support – Provide exceptional client support by answering incoming questions about moomoo products and services.
Sales & Inventory Tracking – Track and report merchandise inventory, sales, and customer conversion data daily.
Financial Market Awareness – Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers.
Compliance – Ensure all marketing and sales activities comply with FINRA and SEC guidelines.
Qualifications
Must have or be willing to obtain an SIE license upon hire. FINRA Series 7 and 63 licenses are required: preferred upon hiring but must be obtained within 180 days of hire.
Knowledge of options and trading strategies.
1+ years of experience in sales and/or customer service within a financial services company.
Strong personal trading experience (preferred).
In‑depth knowledge of FINRA and SEC marketing guidelines.
Deep understanding of trading products, services, and the U.S. stock market.
Excellent leadership, communication, and customer engagement skills.
Ability to work evenings, weekends, and holidays as required.
Benefits
Competitive salary and performance‑based bonuses.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunities for professional growth and development.
Dynamic and collaborative work environment.
Base pay is $50,000–$70,000, with eligibility for discretionary bonus plan.
Disclaimer The above information is meant to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Equal Opportunity Employer Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Warning About Fake Job Posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent postings to obtain your personally identifiable information or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information or ask you to pay anything during the hiring process. If you suspect activity or believe you have been a victim of a job posting scam, report it to your local FBI field office or the FBI’s Internet Crime Complaint Center.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail and Consumer Services
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About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker‑dealers and a cryptocurrency brokerage, all operating under Futu Holdings Limited (Nasdaq: FUTU). Our core mission is to innovate the investing landscape through a digitised brokerage and wealth management platform designed to elevate the investment experience.
Key Entities:
Futu Clearing Inc.: An SEC registered FINRA member delivering top‑tier clearing and execution services globally.
Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets.
Moomoo Technology Inc.: Offers a data‑rich trading platform with insights and tools to enhance trading strategies (not a licensed broker‑dealer).
About Our Role We are seeking a highly motivated and outgoing Financial Customer Experience Associate to support moomoo's in‑person activations in our NYC Brand Store. In this role, you will drive sales, build customer relationships, and handle live customer support. This hands‑on position is ideal for someone who thrives in high‑energy environments and has a passion for finance and the U.S. stock market.
Key Responsibilities
Financial Expertise – Learn and maintain deep knowledge of moomoo’s history, mission, product features, trading tools, and customer promotions to effectively communicate value to clients.
Sales & Promotions Management – Support on‑site sales and promotion efforts.
Client Support – Provide exceptional client support by answering incoming questions about moomoo products and services.
Sales & Inventory Tracking – Track and report merchandise inventory, sales, and customer conversion data daily.
Financial Market Awareness – Stay current on market news, trends, and economic events, and effectively communicate relevant insights to customers.
Compliance – Ensure all marketing and sales activities comply with FINRA and SEC guidelines.
Qualifications
Must have or be willing to obtain an SIE license upon hire. FINRA Series 7 and 63 licenses are required: preferred upon hiring but must be obtained within 180 days of hire.
Knowledge of options and trading strategies.
1+ years of experience in sales and/or customer service within a financial services company.
Strong personal trading experience (preferred).
In‑depth knowledge of FINRA and SEC marketing guidelines.
Deep understanding of trading products, services, and the U.S. stock market.
Excellent leadership, communication, and customer engagement skills.
Ability to work evenings, weekends, and holidays as required.
Benefits
Competitive salary and performance‑based bonuses.
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunities for professional growth and development.
Dynamic and collaborative work environment.
Base pay is $50,000–$70,000, with eligibility for discretionary bonus plan.
Disclaimer The above information is meant to indicate the general nature and level of work performed by employees within this classification. It is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Equal Opportunity Employer Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Warning About Fake Job Posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent postings to obtain your personally identifiable information or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information or ask you to pay anything during the hiring process. If you suspect activity or believe you have been a victim of a job posting scam, report it to your local FBI field office or the FBI’s Internet Crime Complaint Center.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Retail and Consumer Services
#J-18808-Ljbffr