Nesco Resource, LLC
IT Help Desk Technician (M-F, 8a-5pm) at Nesco Resource, LLC Albany, NY
Nesco Resource, LLC, Albany, New York, United States
Overview
IT Help Desk Technician (M-F, 8a-5pm) at Nesco Resource, LLC. Albany, NY. Reputable, long‑standing, local financial institution with community at its heart is seeking an
IT Help Desk Technician
to join its team. Key Details
Hours: M-F, 8am-5pm. One Saturday per month on a rotational schedule is required. Pay: $27/hr. Fully onsite in
Colonie . Long‑term, 12‑month+ temporary role with opportunity for extension. Permanent placement includes excellent benefits. Responsibilities
Respond to inquiries, assess problems, and help resolve issues via phone or ticketing system. Perform daily, end‑of‑month, end‑of‑quarter, and year‑end computer operations tasks. Deploy, troubleshoot, and configure endpoints, peripherals, and banking equipment. Monitor systems and report exceptions and status to the appropriate technology owner. Perform preventative maintenance routines, backups, and alternate computer operations testing. Transfer data files and reports into a predefined repository. Create and maintain computer operations checklists and workflow diagrams. Maintain Service Desk policies, procedures, and standards. Qualifications
3 – 5 years related IT experience or equivalent combination of education and experience. Familiarity with and knowledge of concepts such as ITIL relating to IT practices and IT service management. Strong technical troubleshooting skills. Ability to follow documented procedures with strong attention to detail. Great customer service attitude. Strong written and verbal communication skills. Dynamic adaptability; ability to learn quickly in a fast‑paced setting. Experience working independently and in a team‑oriented, collaborative environment. Ability to understand, analyze, and solve endpoint and peripheral problems in a complex, business‑critical environment. Self‑motivation and organization. Ability to occasionally lift up to 20 lbs. Interested?
Please email resume to
Nora Sapone
at
nsapone@nescoresource.com
for immediate consideration! Nesco Resource and affiliates (Lehigh G.I.T Inc., and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected characteristics with respect to employment opportunities.
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IT Help Desk Technician (M-F, 8a-5pm) at Nesco Resource, LLC. Albany, NY. Reputable, long‑standing, local financial institution with community at its heart is seeking an
IT Help Desk Technician
to join its team. Key Details
Hours: M-F, 8am-5pm. One Saturday per month on a rotational schedule is required. Pay: $27/hr. Fully onsite in
Colonie . Long‑term, 12‑month+ temporary role with opportunity for extension. Permanent placement includes excellent benefits. Responsibilities
Respond to inquiries, assess problems, and help resolve issues via phone or ticketing system. Perform daily, end‑of‑month, end‑of‑quarter, and year‑end computer operations tasks. Deploy, troubleshoot, and configure endpoints, peripherals, and banking equipment. Monitor systems and report exceptions and status to the appropriate technology owner. Perform preventative maintenance routines, backups, and alternate computer operations testing. Transfer data files and reports into a predefined repository. Create and maintain computer operations checklists and workflow diagrams. Maintain Service Desk policies, procedures, and standards. Qualifications
3 – 5 years related IT experience or equivalent combination of education and experience. Familiarity with and knowledge of concepts such as ITIL relating to IT practices and IT service management. Strong technical troubleshooting skills. Ability to follow documented procedures with strong attention to detail. Great customer service attitude. Strong written and verbal communication skills. Dynamic adaptability; ability to learn quickly in a fast‑paced setting. Experience working independently and in a team‑oriented, collaborative environment. Ability to understand, analyze, and solve endpoint and peripheral problems in a complex, business‑critical environment. Self‑motivation and organization. Ability to occasionally lift up to 20 lbs. Interested?
Please email resume to
Nora Sapone
at
nsapone@nescoresource.com
for immediate consideration! Nesco Resource and affiliates (Lehigh G.I.T Inc., and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected characteristics with respect to employment opportunities.
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