BankOnBuffalo
BankOnBuffalo, Universal Associate, Full Time
BankOnBuffalo, Niagara Falls, New York, United States
Universal Associate (Full‑Time)
BankOnBuffalo is seeking Universal Associates who are hardworking, self‑motivated individuals with positive attitudes. They provide a specialized banking experience and recommend solutions for clients while embracing our philosophy of Positive Energy, Positive Outcomes.
Key Responsibilities
Enthusiastically greet clients and engage in conversations; uncover opportunities and make product and service recommendations.
Deliver an exceptional experience by creating an unforgettable banking interaction with every client.
Perform accurate transactions, maintain client accounts, open accounts, and handle retail lending at a high level.
Follow all bank policies and operational procedures to ensure security and compliance.
Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
Attitudes Builds positive relationships with internal and external clients by valuing others’ feelings and rights in words and actions and embracing unique beliefs, backgrounds, and perspectives.
Respect – treat every client and colleague with dignity and respect.
Client Focus – greet customers warmly, listen attentively, and provide tailored financial solutions.
Inclusion – create a welcoming environment for all.
Behaviors Demonstrates strong business ethics, honest behavior, and the ability to positively influence others to achieve excellent results.
Leadership – model a positive attitude and strong work ethic in day‑to‑day operations.
Integrity – adhere to bank policies, arrive on time, take responsibility for actions, and contribute to a trustworthy atmosphere.
Collaboration – work effectively within a team, contribute ideas, and support colleagues.
Volunteerism – actively support and participate in community outreach and volunteer initiatives.
Competencies Reflects skill, good judgment, positive conduct, and personal responsibility for assigned areas.
Accountability – accurately process transactions in compliance with bank policies, manage cash drawer and related responsibilities, and take ownership of daily duties.
Innovation – identify opportunities to improve service efficiency or customer experience and suggest creative solutions.
Professionalism – consistently demonstrate courteous behavior, integrity, a strong work ethic, and clear communication.
Position Level Expectations
UA I – Open consumer and business deposit accounts.
UA II – Ability to uncover and originate consumer loans plus all above duties.
UA III – Maintain current NMLS registration to originate home equity loans and lines; uncover and build upon networking opportunities plus all above duties.
UA IV – Maintain current NMLS registration to originate purchase mortgages plus all above duties.
Professional Development Opportunities Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross‑functional opportunities that foster growth and learning.
Requirements Qualifications, Education, & Experience To perform this position successfully, an individual must be able to perform each essential requirement satisfactorily. A high school diploma or GED is required; related experience and secondary education preferred. A background screening will be conducted.
Language Skills
– Ability to read, comprehend, and interpret documents; professional communication and interpersonal skills to write and speak effectively with clients and employees.
Technology Skills
– Ability to use telephone systems, email, internet, intranet; experience or ability to learn core transaction, debit card, statement processing, cash advance machines, and other relevant computer programs.
Mathematical Skills
– Ability to add, subtract, multiply, and divide in all units of measure.
Reasoning Ability
– Apply common sense to carry out written, oral, or diagram instructions; solve challenging problems involving several variables.
Physical Demands & Work Environment
– Professional office environment with significant time standing at a teller pod or sitting at a desk; moderate noise; may lift up to 25 lbs and travel to training sessions.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
DISCLAIMER:
This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
Benefits
Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
BankOnBuffalo is an equal‑opportunity employer. All applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran, or Vietnam era veteran status. CNB Financial Corporation is an affirmative‑action employer and is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.
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Key Responsibilities
Enthusiastically greet clients and engage in conversations; uncover opportunities and make product and service recommendations.
Deliver an exceptional experience by creating an unforgettable banking interaction with every client.
Perform accurate transactions, maintain client accounts, open accounts, and handle retail lending at a high level.
Follow all bank policies and operational procedures to ensure security and compliance.
Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
Attitudes Builds positive relationships with internal and external clients by valuing others’ feelings and rights in words and actions and embracing unique beliefs, backgrounds, and perspectives.
Respect – treat every client and colleague with dignity and respect.
Client Focus – greet customers warmly, listen attentively, and provide tailored financial solutions.
Inclusion – create a welcoming environment for all.
Behaviors Demonstrates strong business ethics, honest behavior, and the ability to positively influence others to achieve excellent results.
Leadership – model a positive attitude and strong work ethic in day‑to‑day operations.
Integrity – adhere to bank policies, arrive on time, take responsibility for actions, and contribute to a trustworthy atmosphere.
Collaboration – work effectively within a team, contribute ideas, and support colleagues.
Volunteerism – actively support and participate in community outreach and volunteer initiatives.
Competencies Reflects skill, good judgment, positive conduct, and personal responsibility for assigned areas.
Accountability – accurately process transactions in compliance with bank policies, manage cash drawer and related responsibilities, and take ownership of daily duties.
Innovation – identify opportunities to improve service efficiency or customer experience and suggest creative solutions.
Professionalism – consistently demonstrate courteous behavior, integrity, a strong work ethic, and clear communication.
Position Level Expectations
UA I – Open consumer and business deposit accounts.
UA II – Ability to uncover and originate consumer loans plus all above duties.
UA III – Maintain current NMLS registration to originate home equity loans and lines; uncover and build upon networking opportunities plus all above duties.
UA IV – Maintain current NMLS registration to originate purchase mortgages plus all above duties.
Professional Development Opportunities Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role. Set stretch assignments and cross‑functional opportunities that foster growth and learning.
Requirements Qualifications, Education, & Experience To perform this position successfully, an individual must be able to perform each essential requirement satisfactorily. A high school diploma or GED is required; related experience and secondary education preferred. A background screening will be conducted.
Language Skills
– Ability to read, comprehend, and interpret documents; professional communication and interpersonal skills to write and speak effectively with clients and employees.
Technology Skills
– Ability to use telephone systems, email, internet, intranet; experience or ability to learn core transaction, debit card, statement processing, cash advance machines, and other relevant computer programs.
Mathematical Skills
– Ability to add, subtract, multiply, and divide in all units of measure.
Reasoning Ability
– Apply common sense to carry out written, oral, or diagram instructions; solve challenging problems involving several variables.
Physical Demands & Work Environment
– Professional office environment with significant time standing at a teller pod or sitting at a desk; moderate noise; may lift up to 25 lbs and travel to training sessions.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
DISCLAIMER:
This job description is not an exclusive list of responsibilities and duties. They may change at any time without notice.
Benefits
Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
BankOnBuffalo is an equal‑opportunity employer. All applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran, or Vietnam era veteran status. CNB Financial Corporation is an affirmative‑action employer and is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.
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