MedStar Health
Practice Manager - Cardiology (Franklin Square)
MedStar Health, Rosedale, Maryland, United States, 21237
Practice Manager - Cardiology (Franklin Square/Perry Hall/Bel Air)
General Summary of Position Plans manages and coordinates all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations and support of medical care. Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Provides oversight and management for daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment. Adjusts operations as needed to maintain peak performance. Establishes and maintains appropriate levels of equipment, office and medical supplies to support the medical practice. Maintains positive, productive, professional relationships within the practice as well as between providers and the health care system. Prepares the office for addition and departure of providers; ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with providers and staff to keep the team informed of MHS and MMG goals, practice goals, and policy changes. Coordinates schedule for new providers and modifies existing schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met. Monitors schedules daily to maximize appointment availability and ensure same‑day access. Ensures patient satisfaction with the medical group's performance at all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement. Maintains compliance with all applicable environmental and regulatory policies and procedures for medical office operations including quality and safety related tasks. Fosters and enforces MedStar Code of Conduct and ensures internal policies and procedures are followed; implements policy and procedure changes accordingly. Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issues concerning compliance, privacy, risk management, and legal issues. Assists as needed with Integrity Hotline investigations and resolutions as well as compliance, legal and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures. Responsible for office financial performance, including revenue cycle activities. Partners with Director of Operations, Physician Leadership and Finance to prepare the annual budget; ensures practice meets monthly budget targets and works with Facility Medical Director and Director of Operations to course‑correct as necessary. Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for key financial areas: cash collection, charge capture, data entry, coding/documentation, bank deposits, and daily/weekly/monthly reporting. Coordinates accounts payable activities according to organizational procedures. Responsible for personnel management. Supervises all non‑provider staff within the office. Ensures staff is properly trained and collaborates with providers to identify training needs. Ensures all staff trained in emergency procedures. Adheres to the MedStar performance‑management cycle to evaluate and actively manage associate performance. Encourages associate growth and development. Maintains and coordinates all staff schedules to accommodate patient flow. Provides backup to key positions during peak times and absences. Performs weekly payroll activities for assigned staff. Engages in recruiting, hiring, orienting, promoting, reviewing, and terminating staff in accordance with policies. Maintains up‑to‑date staff files of required certifications and licenses. Fosters staff engagement and productivity. Develops, executes and monitors action plans related to associate engagement surveys. May oversee the patient billing and collection function. Works with staff to ensure continuous monitoring of billing and collection. Works with PUBS and revenue cycle personnel to optimise the billing cycle. Oversees training and education of staff on insurance changes and regulations. Minimal Qualifications
High School Diploma or GED required. Bachelor's degree in Health Care Administration or related field preferred. Courses in medical terminology preferred. Experience
3-4 years healthcare/medical office experience required. 2 years general management experience, preferably in an ambulatory care setting, required. 1-2 years based on location may require 2 years of oncology practice management and infusion experience. Licenses and Certifications
No special certification, registration, or licensure required. Knowledge, Skills and Abilities
Excellent organizational and management skills. Excellent customer service and verbal and written communication skills. Demonstrated ability to set and manage multiple priorities. Demonstrated leadership skills. Knowledge of practice management systems preferred. Ability to comprehend data for use in making daily operational decisions. Proficiency with office equipment, Microsoft Office and medical office software. Salary Range
USD $71,843.00 – $135,907.00 per year. Employment Details
Seniority level:
Not Applicable Employment type:
Full‑time Job function:
Health Care Provider Industries:
Hospitals and Health Care
#J-18808-Ljbffr
General Summary of Position Plans manages and coordinates all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel, federal and state regulations, daily operations and support of medical care. Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Provides oversight and management for daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment. Adjusts operations as needed to maintain peak performance. Establishes and maintains appropriate levels of equipment, office and medical supplies to support the medical practice. Maintains positive, productive, professional relationships within the practice as well as between providers and the health care system. Prepares the office for addition and departure of providers; ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with providers and staff to keep the team informed of MHS and MMG goals, practice goals, and policy changes. Coordinates schedule for new providers and modifies existing schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met. Monitors schedules daily to maximize appointment availability and ensure same‑day access. Ensures patient satisfaction with the medical group's performance at all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement. Maintains compliance with all applicable environmental and regulatory policies and procedures for medical office operations including quality and safety related tasks. Fosters and enforces MedStar Code of Conduct and ensures internal policies and procedures are followed; implements policy and procedure changes accordingly. Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issues concerning compliance, privacy, risk management, and legal issues. Assists as needed with Integrity Hotline investigations and resolutions as well as compliance, legal and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures. Responsible for office financial performance, including revenue cycle activities. Partners with Director of Operations, Physician Leadership and Finance to prepare the annual budget; ensures practice meets monthly budget targets and works with Facility Medical Director and Director of Operations to course‑correct as necessary. Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for key financial areas: cash collection, charge capture, data entry, coding/documentation, bank deposits, and daily/weekly/monthly reporting. Coordinates accounts payable activities according to organizational procedures. Responsible for personnel management. Supervises all non‑provider staff within the office. Ensures staff is properly trained and collaborates with providers to identify training needs. Ensures all staff trained in emergency procedures. Adheres to the MedStar performance‑management cycle to evaluate and actively manage associate performance. Encourages associate growth and development. Maintains and coordinates all staff schedules to accommodate patient flow. Provides backup to key positions during peak times and absences. Performs weekly payroll activities for assigned staff. Engages in recruiting, hiring, orienting, promoting, reviewing, and terminating staff in accordance with policies. Maintains up‑to‑date staff files of required certifications and licenses. Fosters staff engagement and productivity. Develops, executes and monitors action plans related to associate engagement surveys. May oversee the patient billing and collection function. Works with staff to ensure continuous monitoring of billing and collection. Works with PUBS and revenue cycle personnel to optimise the billing cycle. Oversees training and education of staff on insurance changes and regulations. Minimal Qualifications
High School Diploma or GED required. Bachelor's degree in Health Care Administration or related field preferred. Courses in medical terminology preferred. Experience
3-4 years healthcare/medical office experience required. 2 years general management experience, preferably in an ambulatory care setting, required. 1-2 years based on location may require 2 years of oncology practice management and infusion experience. Licenses and Certifications
No special certification, registration, or licensure required. Knowledge, Skills and Abilities
Excellent organizational and management skills. Excellent customer service and verbal and written communication skills. Demonstrated ability to set and manage multiple priorities. Demonstrated leadership skills. Knowledge of practice management systems preferred. Ability to comprehend data for use in making daily operational decisions. Proficiency with office equipment, Microsoft Office and medical office software. Salary Range
USD $71,843.00 – $135,907.00 per year. Employment Details
Seniority level:
Not Applicable Employment type:
Full‑time Job function:
Health Care Provider Industries:
Hospitals and Health Care
#J-18808-Ljbffr