Istss
Senior Director of Health Services - Behavioral Health
Istss, Bloomington, Minnesota, United States
Senior Director of Health Services - Behavioral Health
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an affirmative action plan, as required by Minnesota law applicable to state contractors. All qualified applications will be considered for employment without regard to any legally protected characteristic.
Position Title:
Senior Director of Health Services - Behavioral Health
Location:
Hybrid | Eagan, Minnesota
Career Area:
Health Services
About Blue Cross and Blue Shield of Minnesota We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You Will Have The Senior Director of Health Services is responsible for design, strategic planning, evolution, and value delivery of specific Health Services programs and products. The position is accountable for delivering high-value programs and products to BCBSMN customers and for assuring members receive high quality and appropriate clinical care in a timely and cost-effective manner. This role collaborates closely with leaders across all lines of business and business units to ensure programs and products meet the needs of customers and members we serve, and partners with operational leaders to ensure efficient and effective execution.
Your Responsibilities
Lead, either directly or via their team, the ideation, design, implementation, measurement, and ongoing evaluation of specific programs and products.
Manage and maintain accountability for the delivery of overall value of specific programs and products.
In partnership with Operations, ensure programs and products are achieving desired outcomes and meet all applicable regulatory and compliance standards as well as accreditation requirements.
Partner closely with internal stakeholders and product leaders to ensure strategies are aligned to achieve and maximize value.
Work with Commercial, Medicare, and Medicaid leadership to ensure programs and products meet the unique needs of their specific member populations and position BCBSMN as a leader in the market.
Establish department goals and performance metrics that support divisional and enterprise strategic plans, ensuring that the right systems, processes, and measurement/reporting are in place to demonstrate value and effectiveness to customers.
Manage relationships with and ensure the accountability of external partners/vendors that provide key services enabling program/product outcomes.
Partner with operations to enhance operational efficiency to optimize and maximize staff and external partner productivity and value.
Educate internal staff and contracted providers on the general and unique needs of populations being served, to ensure adherence to BCBSMN benefits, medical, and reimbursement policies.
Support enterprise initiatives to enhance the member experience and improve both the quality of care delivered and total cost of care.
Represent BCBS to a variety of external stakeholders including provider organizations, customers, advocacy groups, and government entities as needed.
Other duties as assigned.
Behavioral Health
Accountabilities include the overall value of behavioral health products and services as well as oversight of mental health parity.
This role will partner closely with operations leadership to ensure efficient execution of CM product and with P&L leaders to ensure products and programs meet the needs of our clients to support growth.
This role will also partner closely with network leadership to ensure products and programs work in synergy with the network strategy to drive maximal value.
Staff Development
Establish rigorous performance measurement and management to maximize value and ensure staff is optimally deployed, and that products and programs achieve their intended outcomes and customer commitments.
Ensure talent is in place to improve affordability and member health.
Serve as a role model and coach/mentor for ongoing leadership and staff development.
Build a culture of engagement, teamwork, psychological safety, and collaboration across the enterprise.
Required Skills and Experience
Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment, and Restrictive Covenants Agreement as a condition of employment.
8+ years of related professional experience, with 5+ years of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
5+ years in an applicable leadership position in a health plan or health care delivery serving customers, members, or patients.
Ability to establish a comprehensive strategic plan for programs and products.
Demonstrated ability to lead people, create high-performing teams, and develop talent.
Ability to organize and manage multiple priorities and budgets.
Excellent communication and presentation skills to internal and external audiences.
Excellent relationship skills to partner on shared goals with other Blue Cross teams and colleagues as well as with external key influencers.
Seasoned judgment, root cause analysis, and conflict resolution skills.
Proficiency with data and analysis used to monitor products and programs.
Demonstrated ability to work with other leaders to create solutions that meet the unique needs of their segments and customers.
Candidates must possess high ethical standards and share the organization's commitment to key values.
Proficiency with Microsoft Office suite of programs.
Able to travel 10 to 20%.
High School diploma (or equivalency) and legal authorization to work in the U.S.
Preferred Skills and Experience
Post graduate education in Health Care Administration, Public Health, or an MBA or experiential equivalent.
Experience within care delivery organizations.
Active applicable Minnesota license without restriction in field applicable to role.
Compensation and Benefits Pay Range: $152,900.00 - $210,300.00 - $267,700.00 Annual. Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Role Designation Hybrid
Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.
Equal Employment Opportunity Statement Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
PI281230233
Job ID: 81986492
#J-18808-Ljbffr
Position Title:
Senior Director of Health Services - Behavioral Health
Location:
Hybrid | Eagan, Minnesota
Career Area:
Health Services
About Blue Cross and Blue Shield of Minnesota We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.
The Impact You Will Have The Senior Director of Health Services is responsible for design, strategic planning, evolution, and value delivery of specific Health Services programs and products. The position is accountable for delivering high-value programs and products to BCBSMN customers and for assuring members receive high quality and appropriate clinical care in a timely and cost-effective manner. This role collaborates closely with leaders across all lines of business and business units to ensure programs and products meet the needs of customers and members we serve, and partners with operational leaders to ensure efficient and effective execution.
Your Responsibilities
Lead, either directly or via their team, the ideation, design, implementation, measurement, and ongoing evaluation of specific programs and products.
Manage and maintain accountability for the delivery of overall value of specific programs and products.
In partnership with Operations, ensure programs and products are achieving desired outcomes and meet all applicable regulatory and compliance standards as well as accreditation requirements.
Partner closely with internal stakeholders and product leaders to ensure strategies are aligned to achieve and maximize value.
Work with Commercial, Medicare, and Medicaid leadership to ensure programs and products meet the unique needs of their specific member populations and position BCBSMN as a leader in the market.
Establish department goals and performance metrics that support divisional and enterprise strategic plans, ensuring that the right systems, processes, and measurement/reporting are in place to demonstrate value and effectiveness to customers.
Manage relationships with and ensure the accountability of external partners/vendors that provide key services enabling program/product outcomes.
Partner with operations to enhance operational efficiency to optimize and maximize staff and external partner productivity and value.
Educate internal staff and contracted providers on the general and unique needs of populations being served, to ensure adherence to BCBSMN benefits, medical, and reimbursement policies.
Support enterprise initiatives to enhance the member experience and improve both the quality of care delivered and total cost of care.
Represent BCBS to a variety of external stakeholders including provider organizations, customers, advocacy groups, and government entities as needed.
Other duties as assigned.
Behavioral Health
Accountabilities include the overall value of behavioral health products and services as well as oversight of mental health parity.
This role will partner closely with operations leadership to ensure efficient execution of CM product and with P&L leaders to ensure products and programs meet the needs of our clients to support growth.
This role will also partner closely with network leadership to ensure products and programs work in synergy with the network strategy to drive maximal value.
Staff Development
Establish rigorous performance measurement and management to maximize value and ensure staff is optimally deployed, and that products and programs achieve their intended outcomes and customer commitments.
Ensure talent is in place to improve affordability and member health.
Serve as a role model and coach/mentor for ongoing leadership and staff development.
Build a culture of engagement, teamwork, psychological safety, and collaboration across the enterprise.
Required Skills and Experience
Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment, and Restrictive Covenants Agreement as a condition of employment.
8+ years of related professional experience, with 5+ years of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
5+ years in an applicable leadership position in a health plan or health care delivery serving customers, members, or patients.
Ability to establish a comprehensive strategic plan for programs and products.
Demonstrated ability to lead people, create high-performing teams, and develop talent.
Ability to organize and manage multiple priorities and budgets.
Excellent communication and presentation skills to internal and external audiences.
Excellent relationship skills to partner on shared goals with other Blue Cross teams and colleagues as well as with external key influencers.
Seasoned judgment, root cause analysis, and conflict resolution skills.
Proficiency with data and analysis used to monitor products and programs.
Demonstrated ability to work with other leaders to create solutions that meet the unique needs of their segments and customers.
Candidates must possess high ethical standards and share the organization's commitment to key values.
Proficiency with Microsoft Office suite of programs.
Able to travel 10 to 20%.
High School diploma (or equivalency) and legal authorization to work in the U.S.
Preferred Skills and Experience
Post graduate education in Health Care Administration, Public Health, or an MBA or experiential equivalent.
Experience within care delivery organizations.
Active applicable Minnesota license without restriction in field applicable to role.
Compensation and Benefits Pay Range: $152,900.00 - $210,300.00 - $267,700.00 Annual. Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.
We offer a comprehensive benefits package which may include:
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Role Designation Hybrid
Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.
Equal Employment Opportunity Statement Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.
Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
PI281230233
Job ID: 81986492
#J-18808-Ljbffr