Ensign Services
IT Help Desk
Ensign Services
is a progressive company that provides service and support to more than 360 long‑term care facilities and other affiliated entities with over 55,000 employees. The company has a flat structure that allows independent affiliates to make the decisions that best fit them. Ensign Services is located across more than a dozen states and is continuing to grow.
Responsibilities
Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
Assist users in resolving issues with email, data, and productivity applications within a Citrix environment.
Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed.
Assist with other IT support responsibilities as needed.
Respond to incoming support phone calls and tickets that are emailed into the support queue.
Provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment, or comparable education/certifications.
Good troubleshooting methodologies and basic knowledge of Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, networking fundamentals and protocols, information security practices, computer devices and printer/scanner configuration and support.
Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email.
Ability to be proactive in day‑to‑day responsibilities and work with minimal supervision.
Ability to prioritize, multitask and work under time constraints.
Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
Ability to be flexible and adapt to changes in regard to expectations and the organization.
Ability to hold peers accountable for and work as a team to achieve success.
Ability to travel onsite to our office location in Salt Lake, UT.
Shift Options Wednesday – Sunday 3:00 PM – 11:30 PM CST.
Compensation Competitive wage dependent on experience and/or education. Starting range: $20–$22 per hour with a $1 differential for nights.
Additional Information Position Type: Regular Full‑Time Employee.
Benefits Medical, dental, vision, and life insurance; 401(k) with company match; vacation pay; holiday pay; a fun and supportive work environment.
Location Texas Service Center, 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
Job ID 1171
#J-18808-Ljbffr
is a progressive company that provides service and support to more than 360 long‑term care facilities and other affiliated entities with over 55,000 employees. The company has a flat structure that allows independent affiliates to make the decisions that best fit them. Ensign Services is located across more than a dozen states and is continuing to grow.
Responsibilities
Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
Assist users in resolving issues with email, data, and productivity applications within a Citrix environment.
Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords as needed.
Assist with other IT support responsibilities as needed.
Respond to incoming support phone calls and tickets that are emailed into the support queue.
Provide a great customer service experience and maintain key performance standards that help drive success.
Preferred Qualifications
1+ years of experience providing technical support and troubleshooting computer equipment, or comparable education/certifications.
Good troubleshooting methodologies and basic knowledge of Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, networking fundamentals and protocols, information security practices, computer devices and printer/scanner configuration and support.
Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email.
Ability to be proactive in day‑to‑day responsibilities and work with minimal supervision.
Ability to prioritize, multitask and work under time constraints.
Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
Ability to be flexible and adapt to changes in regard to expectations and the organization.
Ability to hold peers accountable for and work as a team to achieve success.
Ability to travel onsite to our office location in Salt Lake, UT.
Shift Options Wednesday – Sunday 3:00 PM – 11:30 PM CST.
Compensation Competitive wage dependent on experience and/or education. Starting range: $20–$22 per hour with a $1 differential for nights.
Additional Information Position Type: Regular Full‑Time Employee.
Benefits Medical, dental, vision, and life insurance; 401(k) with company match; vacation pay; holiday pay; a fun and supportive work environment.
Location Texas Service Center, 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).
Job ID 1171
#J-18808-Ljbffr