Tech Army, LLC
The DeLand Office, IT Services Office is looking for a technician to assist the existing workstation support team with monitoring, troubleshooting, and maintaining the Departments Audio Visual environments including installation, maintenance services as well as training staff in their usage. The duties of this position can be broad and will include other such tasks as assisting the Workstation Support Supervisor with troubleshooting computer systems and related software, learning about and providing technical assistance and routine maintenance of specialized software applications. Providing support for other IT related hardware devices such as networked printers and USB attached peripherals. Responsibilities will include providing Tier 2 support of medium to high difficulty requiring the ability to take ownership of complex issues. Being able to perform advanced troubleshooting to determine cause of problems. Installs, configures and provides user support, monitors Service Desk queue and resolves support tickets as assigned. Participates in and coordinates projects, shares information and receives feedback from other Client staff as appropriate. Generates and maintains detailed technical documentation, coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides advanced support for other Technicians as needed in Audio-Visual systems.
Education
Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.
Experience
Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment.
Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware.
Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
Ability to plan, organize, manage and track projects.
Ability to communicate effectively both verbally and in writing.
Ability to read, understand, and comply with the department's policies.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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Education
Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.
Experience
Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment.
Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware.
Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
Ability to plan, organize, manage and track projects.
Ability to communicate effectively both verbally and in writing.
Ability to read, understand, and comply with the department's policies.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr