Sutherland
Customer Service Representatives- Financial | On-Site Tulsa, OK
Sutherland, Tulsa, Oklahoma, United States, 74145
Company Description
This job is onsite in our Tulsa, OK office.
Ready to make a real impact in the world of finance? At Sutherland, we’re looking for enthusiastic, people-focused professionals to join our dynamic financial services team. If you thrive in a fast-paced environment, love solving problems, and enjoy connecting with customers, this is your chance to shine. Join us in delivering exceptional support, building meaningful relationships, and being part of a team that’s as committed to your growth as you are.
Apply today and let’s grow together!
Join Us.
Job Description
Provide customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
Escalate more technical product-related issues to proper product support department.
Process a high volume of consumer inquiries about banking products and services and resolve a targeted percentage of those inquiries.
Troubleshoot customer issues, identify root cause of the issue and use tools and resources to determine how to resolve the customer issues.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
Track and document inbound support requests and ensure proper notation of customer issues.
Update customer information and ensure accurate entry of contact information.
Meet standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced peers.
Other related duties assigned as needed.
What We offer:
Competitive pay, generous flexible vacation policy and 401k
Paid training, coaching, development and career planning
Medical, dental and vision benefits; EAP, health and wellness programs, and more
Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
High school diploma or GED
At least one year of call center experience
At least one year of customer service experience
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Additional Information All your information will be kept confidential according to EEO guidelines. During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
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Ready to make a real impact in the world of finance? At Sutherland, we’re looking for enthusiastic, people-focused professionals to join our dynamic financial services team. If you thrive in a fast-paced environment, love solving problems, and enjoy connecting with customers, this is your chance to shine. Join us in delivering exceptional support, building meaningful relationships, and being part of a team that’s as committed to your growth as you are.
Apply today and let’s grow together!
Join Us.
Job Description
Provide customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues.
Escalate more technical product-related issues to proper product support department.
Process a high volume of consumer inquiries about banking products and services and resolve a targeted percentage of those inquiries.
Troubleshoot customer issues, identify root cause of the issue and use tools and resources to determine how to resolve the customer issues.
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
Track and document inbound support requests and ensure proper notation of customer issues.
Update customer information and ensure accurate entry of contact information.
Meet standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance and/or mentoring to less experienced peers.
Other related duties assigned as needed.
What We offer:
Competitive pay, generous flexible vacation policy and 401k
Paid training, coaching, development and career planning
Medical, dental and vision benefits; EAP, health and wellness programs, and more
Tremendous development & advancement opportunities – 80% of our frontline leaders have been promoted!
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
High school diploma or GED
At least one year of call center experience
At least one year of customer service experience
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Additional Information All your information will be kept confidential according to EEO guidelines. During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
#J-18808-Ljbffr