Senior Client Resolution & Service Excellence Lead

A leading financial institution seeks a Sr. Resolution Manager in Jacksonville, Florida. This role focuses on resolving complex client issues, utilizing analytical skills and problem-solving capabilities. The ideal candidate will have Series 7 and 66 certifications, along with experience in service call handling. Strong communication and collaboration skills are essential, as you will coach teammates and drive operational initiatives to improve client experience. Join a diverse workplace committed to making financial lives better through every connection. #J-18808-Ljbffr