Amazon
Customs Brokerage Specialist, Amazon Customs & Trade (ACT) Destination Operation
Amazon, New York, New York, United States
Customs Brokerage Specialist, Amazon Customs & Trade (ACT) Destination Operations
At Amazon, our mission is to be Earth's most customer‑centric company. The Amazon Customs & Trade (ACT) team delivers comprehensive customs brokerage services for our customers. We are seeking a detail‑oriented Customs Brokerage Specialist to join our team. In this role, you will manage daily customs clearance operations for ocean, air, rail, and truck cross‑border shipments. The position involves collaborating with freight forwarders, sellers, and vendors to ensure proper shipment and document preparation while monitoring clearance status and managing issue escalation. You will also perform accurate data entry for entry filing, classifications, and inspections, and generate and track delivery forms while ensuring compliance requirements are met. The ideal candidate will be customer‑obsessed, detail‑driven, and passionate about international logistics.
Key Job Responsibilities
Verify completeness of information upon onboarding customers
Prepare import documentation to ensure timely release and delivery of orders
Verify accuracy of commercial documentation and charges
Submit documentation to regulatory agencies
Meet daily/weekly KPI targets for entry submission and accuracy
Collaborate with other service providers to solve shipment issues
Collaborate with origin and destination logistics teams
Second‑tier support for Customer Service queries
Basic Qualifications
Knowledge of Excel at a basic level (e.g., navigation, lookup functions)
Work 40 hours/week, and overtime as required
Experience performing accurate data entry and analysis
Experience in international logistics, cross‑border transportation and supply chain, or U.S. Customs rules and regulations
2+ years of customs entry writing experience with a proven track record handling complex, high‑value shipments
Preferred Qualifications
High school or equivalent diploma
Bachelor's degree in logistics, transportation, supply chain, or business
Licensed customs broker
Experience in customs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Key Job Responsibilities
Verify completeness of information upon onboarding customers
Prepare import documentation to ensure timely release and delivery of orders
Verify accuracy of commercial documentation and charges
Submit documentation to regulatory agencies
Meet daily/weekly KPI targets for entry submission and accuracy
Collaborate with other service providers to solve shipment issues
Collaborate with origin and destination logistics teams
Second‑tier support for Customer Service queries
Basic Qualifications
Knowledge of Excel at a basic level (e.g., navigation, lookup functions)
Work 40 hours/week, and overtime as required
Experience performing accurate data entry and analysis
Experience in international logistics, cross‑border transportation and supply chain, or U.S. Customs rules and regulations
2+ years of customs entry writing experience with a proven track record handling complex, high‑value shipments
Preferred Qualifications
High school or equivalent diploma
Bachelor's degree in logistics, transportation, supply chain, or business
Licensed customs broker
Experience in customs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
#J-18808-Ljbffr