National Black MBA Association
RLT Account Customer Support Associate - East Hanover, NJ - 2 Openings
National Black MBA Association, East Hanover, New Jersey, us, 07936
Job Description Summary
The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email. HQ based, East Hanover, NJ - relocation not available, only local candidates will be considered - SHIFT between 6:30 AM - 5:00 PM ET
Job Description
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
Answer questions from Novartis NPS field associates to provide support to customers. Partner with cross‑functional stakeholders to provide accurate and timely customer feedback
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service.
Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e‑mail) in a prompt and courteous manner
Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow‑up
Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
Ability to work the scheduled work hours, which generally will be an 8.5‑hour shift with two paid rest breaks and an unpaid lunch break. This position will require holiday support for CS team
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Education Bachelor's degree required
Languages Fluent English, other languages desirable
Experience
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Ability to manage multiple projects and consistently meet deadlines
Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
Detail oriented problem solver who can make clear‑headed decisions while under pressure
Strong written and verbal skills
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
Ability to work a flexible staggered schedule (early mornings/ later evenings)
Oncology experience preferred
Location - US / East Hanover Based
- No travel required
The salary for this position is expected to range between $63,630 and $118,170 per year.
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance‑based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US‑based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
To learn more about the culture, rewards and benefits we offer our people click here.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e‑mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range $63,630.00 - $118,170.00
Skills Desired
Adobe InDesign
Business Networking
Communication
Curious Mindset
Customer Retentions
Digital Marketing
Email Marketing
Marketing Campaigns
Marketing Communications (MarCom)
Marketing Materials
Marketing Planning
Mobile Marketing
Office Administration
Press Releases
Social Media
Standard Operating Procedure (SOP)
Trade Show
#J-18808-Ljbffr
Job Description
Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
Answer questions from Novartis NPS field associates to provide support to customers. Partner with cross‑functional stakeholders to provide accurate and timely customer feedback
Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service.
Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e‑mail) in a prompt and courteous manner
Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow‑up
Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
Ability to work the scheduled work hours, which generally will be an 8.5‑hour shift with two paid rest breaks and an unpaid lunch break. This position will require holiday support for CS team
Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.
Education Bachelor's degree required
Languages Fluent English, other languages desirable
Experience
1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
Ability to manage multiple projects and consistently meet deadlines
Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
Detail oriented problem solver who can make clear‑headed decisions while under pressure
Strong written and verbal skills
Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
Ability to work a flexible staggered schedule (early mornings/ later evenings)
Oncology experience preferred
Location - US / East Hanover Based
- No travel required
The salary for this position is expected to range between $63,630 and $118,170 per year.
The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.
Your compensation will include a performance‑based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
US‑based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.
To learn more about the culture, rewards and benefits we offer our people click here.
EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e‑mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Salary Range $63,630.00 - $118,170.00
Skills Desired
Adobe InDesign
Business Networking
Communication
Curious Mindset
Customer Retentions
Digital Marketing
Email Marketing
Marketing Campaigns
Marketing Communications (MarCom)
Marketing Materials
Marketing Planning
Mobile Marketing
Office Administration
Press Releases
Social Media
Standard Operating Procedure (SOP)
Trade Show
#J-18808-Ljbffr