OrthoCarolina
Worker's Compensation Supervisor
OrthoCarolina, Charlotte, North Carolina, United States, 28245
## Worker's Compensation SupervisorAt OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization.
OrthoCarolinaThe
works closely with the WC and Data Support Services Manager to supervise the WC Support Service Specialist call center. This position is responsible for the day-to-day supervision of all aspects of the WC Support Services. This position is responsible for monitoring production and accuracy of all employee processes for the team to ensure prompt, courteous, and accurate customer service to our clients, patients, providers, nurse case managers, adjusters, employers and all OrthoCarolina personnel.**Essential Functions:*** Evaluates departmental activities to ensure staff relations, balanced workloads and efficiency of service* Assists in the development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives.* Coordinates departmental activities, work schedules and assignments of staff members, department changes, updates, training, etc.* Communicates with staff on an ongoing basis regarding Works closely with case managers, insurance adjusters, employers to ensure that injured workers are cared for efficiently.* Provides general worker’sassists in the creation of worker’sworker’smanagers and staff.* American Academy of Professional Coders Certification or equivalent Revenue Cycle Certification- preferred### ### **Employee Type**Regular## **Qualifications**### **Skills**Business Office, Health Care, Office Administration, Reimbursement### **Education**A.A, B.S., GED (Required), High School (Required)### **Certifications**Certification with the American Academy of Professional Coders (AAPC) - American Academy of Professional Coders Certification### **Language**### **Work Experience**Administrative Experience, Customer Service Experience, Financial, Healthcare Experience, Workers Comp Experience has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit
**OrthoCarolina is currently seeking a Workers Compensation Supervisor with the business office.****Workers' Compensation Supervisor**Responsible for day-to-day operations of the Worker’s Compensation Specialists Call Center including hiring, terminations, PTO requests, Performance evaluations, qualitative and quantitative performance metrics.
compensation training to physicians and staff and
compensation internal policies and procedures and provide general
compensation training to physicians, **Skills and Abilities:** A positive voice image is essential to provide the best customer experience possible.
Knowledge of HIPAA Privacy Regulations Knowledge of medical Terminology and Medical office procedures. Knowledge of NCIC guidelines helpful**Qualifications:** 1+ years supervisory experience in a customer service or financial services setting; or 3-5+ years of healthcare practice management experience, or North Carolina workers’ compensation billing or financial collections. #J-18808-Ljbffr
OrthoCarolinaThe
works closely with the WC and Data Support Services Manager to supervise the WC Support Service Specialist call center. This position is responsible for the day-to-day supervision of all aspects of the WC Support Services. This position is responsible for monitoring production and accuracy of all employee processes for the team to ensure prompt, courteous, and accurate customer service to our clients, patients, providers, nurse case managers, adjusters, employers and all OrthoCarolina personnel.**Essential Functions:*** Evaluates departmental activities to ensure staff relations, balanced workloads and efficiency of service* Assists in the development, implementation, evaluation and enforcement of departmental, and/or clinic policies and objectives.* Coordinates departmental activities, work schedules and assignments of staff members, department changes, updates, training, etc.* Communicates with staff on an ongoing basis regarding Works closely with case managers, insurance adjusters, employers to ensure that injured workers are cared for efficiently.* Provides general worker’sassists in the creation of worker’sworker’smanagers and staff.* American Academy of Professional Coders Certification or equivalent Revenue Cycle Certification- preferred### ### **Employee Type**Regular## **Qualifications**### **Skills**Business Office, Health Care, Office Administration, Reimbursement### **Education**A.A, B.S., GED (Required), High School (Required)### **Certifications**Certification with the American Academy of Professional Coders (AAPC) - American Academy of Professional Coders Certification### **Language**### **Work Experience**Administrative Experience, Customer Service Experience, Financial, Healthcare Experience, Workers Comp Experience has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit
**OrthoCarolina is currently seeking a Workers Compensation Supervisor with the business office.****Workers' Compensation Supervisor**Responsible for day-to-day operations of the Worker’s Compensation Specialists Call Center including hiring, terminations, PTO requests, Performance evaluations, qualitative and quantitative performance metrics.
compensation training to physicians and staff and
compensation internal policies and procedures and provide general
compensation training to physicians, **Skills and Abilities:** A positive voice image is essential to provide the best customer experience possible.
Knowledge of HIPAA Privacy Regulations Knowledge of medical Terminology and Medical office procedures. Knowledge of NCIC guidelines helpful**Qualifications:** 1+ years supervisory experience in a customer service or financial services setting; or 3-5+ years of healthcare practice management experience, or North Carolina workers’ compensation billing or financial collections. #J-18808-Ljbffr