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Hilton

Sales Enablement Specialist (contract)

Hilton, Addison, Texas, United States, 75001

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Sales Enablement Specialist (contract)

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Hilton .

This is a contract role providing services to Hilton through Talent Solutions. If selected, you will be employed by Talent Solutions and will not be an employee of Hilton; contract workers are not employees of Hilton or any of its subsidiaries and will not be eligible for Hilton benefits.

Job Summary This position offers an exciting opportunity to work within a dynamic team that serves as internal consultants to key business functions across a leading hospitality organization. You will play a critical role in supporting sales performance initiatives that directly impact revenue objectives and drive excellence across multiple brands. Working closely with cross‑functional teams and stakeholders, you will help administer and optimize incentive programs while providing exceptional customer service to thousands of hotel properties and corporate team members. This role combines operational excellence with strategic thinking, offering exposure to various programs and initiatives that measure and improve sales performance across the organization.

Responsibilities

Support the daily operation of the Scout lead referral program, ensuring smooth execution and administration

Execute monthly commission billing reconciliation processes, researching and resolving discrepancies

Maintain program email inbox and provide timely customer service support to end‑users at over 4,600 hotels and corporate team members

Run automated and manual reports to support daily operations and assess overall program health

Manage data accuracy and quality across program databases and tools

Collaborate with internal and external resources and vendors to advance operational solutions

Create and maintain program documentation and website content

Collect, consolidate, and summarize program information to meet stakeholder needs and guide future improvements

Maintain clear documentation for all administrative and auditing processes

Work cross‑functionally with hoteliers, sales teams, and program stakeholders to identify and resolve issues proactively and reactively

Provide backup support for other team programs including Sales Incentive Plan, Circle of Excellence, and Performance Accelerators

Contribute general support to various sales performance management initiatives

Skills

Strong customer service orientation with commitment to operational excellence

Exceptional attention to detail and accuracy

Excellent communication and influencing abilities at all organizational levels

Problem‑solving mindset with solution‑oriented approach

Ability to adhere to, enforce, and implement policies and operating practices

Analytical thinking with ability to apply established techniques and procedures

Self‑motivated with initiative to achieve goals independently

Flexibility and adaptability in an evolving environment

Innovative thinking with desire to gain industry knowledge

Strong organizational and time‑management capabilities

Experience

Three years of intermediate use of MS Excel, including working knowledge of Pivot tables and common functions such as Vlookup

Three years of experience with other Microsoft applications including Word, PowerPoint, and Outlook

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