O'Reilly Auto Parts
Parts Specialist – O'Reilly Auto Parts
Position Summary: The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in the accomplishment of assigned tasks.
Bilingual candidates encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, related selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls per policy, accurately looking up parts and quoting prices, recommending premium and related items, offering the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash/certifies, process credit card transactions, accurately make change.
Process exchanges and returns for credit in a friendly manner, per policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks: prepare new, core, and warranty merchandise returns to be shipped to DC, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) – e.g., install wipers, test charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (must meet company driving eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required: Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off.
Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
Team Member Health/Wellbeing Programs.
Tuition Educational Assistance Programs.
Opportunities for Career Growth.
Equal Opportunity Employment O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
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Bilingual candidates encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, related selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls per policy, accurately looking up parts and quoting prices, recommending premium and related items, offering the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash/certifies, process credit card transactions, accurately make change.
Process exchanges and returns for credit in a friendly manner, per policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with completion of daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks: prepare new, core, and warranty merchandise returns to be shipped to DC, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) – e.g., install wipers, test charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries (must meet company driving eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required: Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly and professional customer service.
Must be able to multitask, handling customers on the phone and in the store at the same time.
Desired
Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off.
Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
Team Member Health/Wellbeing Programs.
Tuition Educational Assistance Programs.
Opportunities for Career Growth.
Equal Opportunity Employment O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
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